Monthly Archives: August 2013

5 Ways to get your Staff Costs ‘in shape’

August, 2013


Get your costs in shape by letting goRoster look after your financials

How’s the financial ‘fitness’ of your hospitality business? Here are five lessons we’ve learned from goRoster’s customers to help you get in shape for the fast approaching Summer.

1.   Don’t overindulge

Are you bingeing on staff? Overestimating staff resource requirements is the largest factor in wage costs blowouts in hospitality. The best way to avoid overindulging is having immediate and easy access to good information about your daily wage costs, and how they are tracking against turnover. Being able to review estimated vs actual costs against turnover every day gives you the data you need to make smarter decisions, and avoid ‘bingeing’.

2.   But avoid starving

Starvation diets don’t work to get your body into shape, and they are even worse for a hospitality business. Not having the right number of the right kind of staff impacts your service quality and the customer’s experience. In the age of Facebook and instant online reviews, it can be fatal. Unless you have the information, you can’t make an informed decision about getting the right balance of staff available to ensure you can profitably deliver great service. Reviewing wage and turnover data after a month isn’t good enough – you need to be able to do it on a daily and weekly basis.

3.   Take care of yourself

Managing a hospitality business may be fun, but it is also intense and stressful. Spending a huge amount of time building and communicating rosters, and then compiling wage cost and turnover information is not an effective investment of management time. The more time you spend on this administrative effort, the less you can spend on coaching staff, reviewing quality, and ensuring customers are having a great time in your establishment. A goRoster client had two people spending two days per month manually assembling and communicating rosters to their workforce. With goRoster that was cut to one person spending two hours – a major contribution to anyone’s bottom line.

4.   Beware of wasted ‘calories’

Minimising staff no-shows is one way you can quickly get your wage costs into shape. The experience from the goRoster customer base is that a single staff member not turning up for a shift costs between $200-300 in lost management time and extra staff costs (overtime for rostered staff or someone called in). Good communication, i.e. a shared understanding between you and your staff members of what’s expected and when, is crucial to minimise wasting precious resources on no-shows. An automated system that incorporates online and text messaging can reduce the potential for any misunderstandings.

5.   And beware of hidden calories

Just as those fat-free treats often have hidden calories, the cash costs of your wages is rarely the true cost. Hospitality firms get caught by hidden costs such as holiday pay, long service leave or extra taxation. These can add anywhere from 10-15% on your wage costs. So it helps to be aware and keep this in mind when you’re doing your budgets. This year could be a great one for your business, especially if you spend some time getting wage costs into shape. Try goRoster for free to see the difference it could make.

Knowing the Score

August, 2013

Konwing the score

If you don’t know the score, you don’t know if you’re winning or losing.  Malcolm Watts from Leaf Espresso Brisbane explains how goRoster has assisted his business with getting a handle on staff wage costs.

goRoster has had a major impact on the running of our businesses. We have been able to vastly improve the management of our rosters and have removed issues related to staff communication.

As a multi-site operator the new dashboard is fantastic, this is where I want to spend most of my time…. In the analytics. We have also been able to improve our margins and financial position through the use of the budget and forecasting features. 

We look forward to working with goRoster in the future as new features and enhancements are deployed, which will compliment our existing systems and processes.

Malcolm Watts

Leaf Espresso, Brisbane Australia

Breaking the Cycle of Stressful Rostering

August, 2013


“goRoster just gives you control over what you’re trying to do as a business.”

Sara Stockley-Smith, General Manager, The Pedal Pusher.

Christchurch’s silver lining

A funky gastro pub in the regenerating inner-city Christchurch suburb of Addington, The Pedal Pusher is one of the silver linings of the city’s devastating earthquakes. It is amongst a raft of fresh new venues for Cantabrians hungry for good dining and drinking experiences.

The local Press newspaper called The Pedal Pusher, “Unpretentious yet upmarket. (It) promotes pushing pedals as the perfect way to escape the rat race, as is whiling away an evening at this Addington establishment.”

Like any new venue, The Pedal Pusher had their honeymoon period says general manager Sara Stockley-Smith, but soon had to ensure they were focussing on the fundamentals of being an efficient, well run operation.

Rostering pain

Sara says they were using a mix of Excel spreadsheets and paper-based processes to organise their staff roster, with all the normal challenges of building and keeping them updated. Communication was direct with each staff member, requiring huge amounts of time and effort from Sara.

The other challenge was the need to focus clearly on wage costs. Gathering data for financial reports on things like wage costs per day, or wage costs as percentage of turnover was stressful. “It wasn’t about being tight on money, but just knowing where we were standing each day.”

Immediate sense of control

The pedal Pusher’s roster communication has been transformed with goRoster’s automated text-based system, says Sara. “They have their cell phones basically glued to their hands so you just send that message out and it goes to everyone, when they turn up to work they know exactly what is going to happen. Staff think it is a really good and easy way to communicate. In fact those who had used it before saw us having goRoster as a benefit of coming to work here.”

goRoster has given The Pedal Pusher immediate benefits, “It’s such a simple piece of software but it does such a lot … it’s been really good at helping us figure out our wage costs and the percentage of our wage costs vs. what we turnover per day and per week, or over months.

“goRoster gives you such a good sense of control, it gives you an immediate number, so you’ve got that for the beginning of the week, and can then decide if we need a couple of specials or to send staff home earlier. It just gives you control over what you’re trying to do as a business,” says Sara.

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