Monthly Archives: January 2014

A Cunning Approach to Managing Staff

January, 2014

A cunning approach to managing staff through the use of goRoster

Customer:           The Fox & Ferret, Christchurch (part of the Frenzi Group)

Challenge:           Improving roster management and wage cost control

Consequence:   Made rostering easy and enables greater planning

“I hope that if I went anywhere else, they’d be using goRoster.”

Tom Cairns, General Manager, Fox & Ferret (The Palms).

Christchurch Institution

Occupying a sun drenched spot at The Palms Shopping Mall in the Christchurch suburb of Shirley, the Fox & Ferret is a modern gastro pub offering a wide selection of meals and drinks to suit all tastes.

The popular and respected establishment has a sister site on the western side of Christchurch in Riccarton, and is part of the wider Frenzi Group of pubs and restaurants around New Zealand.

Being part of a big group has its challenges and General Manager Tom Cairns says in his four and a half years with the company, goRoster has been with him throughout the whole journey.

Easy As

The software has evolved over the time Tom has been at the Fox & Ferret and it has become an essential tool to help him plan out the rosters. He loves how easy it is to build rosters and make changes, and with it “being online and interactive, you can change them anywhere, anytime.” And they’re able to split it so he can manage the front of house while the head chef looks after the kitchen.

“goRoster’s nice and smooth and easy to use. We’ve managed to train the guys in as little as 10-15 minutes on how it works and what it does. The reports it pulls up are really useful. You can go back as far as you want to pull any analysis up but it still gives you the week to week, it’s current too”, says Tom. “I can get a contact list of all the staff, their timesheets, turnover data and edit all the information right then and there.”

All Part Of The Plan

goRoster allows Tom to easily plan his rosters quite well in advance allowing staff to plan out their free time or request any changes. “You can see as far back or as far forward as you want. We’re up to 11 rosters ahead, so staff can see where they are. It’s really easy, you can just copy and paste if you want and just change a couple of names. You don’t have to build the whole thing again.”

“Having all the costings and everyone’s pay rates loaded against their hours is great. You can generally see exactly how you’re tracking from budget to roster and then in the financials section you can see what you had estimated at the start of the week and what you ended up with, and maybe where you could have made savings or whether you needed more people.” Having this ability allows Tom to make smarter choices and decisions on making the business more productive and efficient.

Tom says it makes it easy for the Frenzi Group finance team to check timesheets and accurately process pays. “You can get access from anywhere so the finance guys can just click in and it’s there for them. Everyone gets paid.”

Using Technology to Control Staff Costs

January, 2014


Players in the fast-recovering, yet still challenged, economy are locked in an important battle. It’s an intense fight to secure the best talent. A war for the world’s high-performing employees. Those who have the right recruiting, training and retention strategy win. It is, after all, the people who make up the team who will lead the business out of the uncertain times and drive it toward a future of growth and progress. One thing that the most ambitious businesses should know is that in order to win, they need to access advanced technologies and information that would not have been available to them a few years ago.

Thanks to the exponential growth in tools and practices such as mobile, virtual and big data technology, business processes have become faster to accomplish and can produce more accurate and predictable results.

Armed with these innovations, key leaders and personnel in the company can save time and money, liberate themselves from routine and repetitive tasks, and focus on more important responsibilities connected with furthering the business mission.

One of the units of business that can do more with the help of smart systems and technologies is the HR department. In the past, a huge bulk of a staffing professionals’ work hours were dedicated to the task of rostering alone, their days spent manually filling in schedule changes and filling employees in on last-minute updates. But, with the help of an online rostering solution, they can now map out the entire organisation in the most efficient way possible – plan and design their roster and communicate the changes to the individuals involved as it happens – with a few clicks of the button. The dramatic cut in the time spent managing rosters will have a direct and positive impact on the company’s productivity.

live-costingThe most smartly designed online rostering software makes sure everything is linked to your costing records in real time, allowing you to control staffing costs more accurately. With live costing, everything pertaining to the pay rate of each person, from actual work hours to leave and overtime, will automatically be factored in to provide you on-the-spot calculations. Having an overview of weekly staff costs as well as expenditure reports as they happen is a great way to keep expenses in check and help you balance the books better. Moreover, getting the numbers in a presentation that’s easy to interpret and analyse can provide an insight into trends and behaviours that may hold the key to the most significant cost-effective staffing solutions you can implement.

If you think you’re ready to take the next step towards more efficient and effective rostering, give our free trial a go here, and see the outstanding benefits for yourselves.

Why Good Roster Planning Matters

January, 2014

Pedal Pusher Duty Manager goRoster (2) JPG

There are many reasons why some businesses end up in the red. Maybe the owner didn’t put in enough time managing his own business. Maybe there wasn’t a marketing plan to promote the business. Maybe the wrong employees were in charge. For the most part, the loss of profits tends to be the result of making wrong decisions and wasting time. What does good roster planning have to do with making your business better?

Productivity and efficiencies can significantly impact your business, and these are generally driven by the kind of workforce you’ve invested in. So you’ll want to hire the best people for the best jobs. But making good use of talented people on your staff requires knowing when to use them for which shifts. For instance, you can’t, in good conscience, keep using the same group of employees in consecutive shifts because then your best workers may experience fatigue-related illnesses.

When your best people can’t come in for work you risk crippling your staff, which could leave you understaffed during busy operational hours. For businesses involved in the hotel and restaurant industry, understaffed shifts can lead to substandard service, to customers complaining and, in the most extreme outcome, a damaged reputation for the establishment.

A good roster plan (or employee shift schedule) ensures that each shift has enough employees to keep things running smoothly and efficiently. A good employee schedule also prevents anyone from getting into an accident at work because of exhaustion, which means your roster plan can also be reinforced to keep your employees safe and healthy. A great employee shift schedule also prevents disorganisation and wastefulness.

Another good reason to create a good roster plan is to determine whether you’ve got underperforming employees, and whether such poor performances have anything to do at all with their skills and training or that it simply is a matter of poor scheduling. Some employees might be better suited for the night shift while others for day or mid shift. The ideal roster design can enable you to spot any issues that generate problems for certain shifts and, consequently, for your business.

When staff shifts meet the needs of your business, you maximise your resources and significantly improve your day-to-day operations, both of which will always translate into better profits. So what does a good roster plan have to do with making sure your business stays in the black? Everything.

Sign up to our mailing list and receive

5 Days of Expert Tips

To build more effective Hospitality Rosters

Mobile Analytics goRoster is proudly built by Global Office