Monthly Archives: March 2014

No Phone Calls No Confusion

March, 2014

goRoster helps with eliminating phone calls, so there's never any confusion.

 

According to Steve Holmes of The Carlton Bar, goRoster is the most cost effective business tool he has and for two major reasons. The first is that Steve now has the ability to complete rostering functions quickly and easily and send those rosters to his team via text or email – no phone calls, no confusion and the staff members love it too, having their rosters in an easy to access format.

The second reason is that goRoster is quite simply the most effective wage cost tool – making daily costs available means that Steve doesn’t need to work in estimates or forecasts – he is able to update budgets with actual costs on a daily basis and for each of his different departments – very important in the hospitality industry. Having access to daily and accurate figures helps Steve to better manage The Carlton Bar’s resources.

With 44 staff to manage across a range of job descriptions, goRoster enables Steve the flexibility to organise his team from wherever he is – the laptop at work or via the phone on the golf course.

While some team members were unsure of the change, once they used it they were astounded at how easy the system was to use – simply drag and drop.

“It’s nice and simple to use but the complexity of its reporting power will blow you away”.
-Steve Holmes

Think you’re ready to take the next step in eliminating roster confusion? Click here to give our 14 day free trial a go, and see if goRoster is right for you.

Preventing No-Shows in the Workplace

March, 2014

goRoster staff repliesNo shows are a common problem in the hospitality industry. A no show is when a staff member simply decides they’re not going to come into work for one reason or another. No shows have a negative effect on your workplace, creating tension and causing delays with service as your remaining staff struggle to cover. Here are some tips to help prevent these.

Have an Efficient Rostering System

Many no-shows are simply staff members who are a bit disorganised. They aren’t able to juggle their work commitments with out-of-work and social engagements, especially if they don’t know what their shifts will be from one week to the next. If you let staff know their shifts in advance, (ideally, up to 4 weeks in advance) even the more disorganised among them have time to plan in advance.

Involve Staff in Rostering

Employees who are involved in the rostering process are less likely to be no shows. After all, if employees are able to swap a shift, work extra when they need the money, or take the day off so they can go to that party, then what reason do they have to bunk off?

Allocate the Choice Shifts Fairly

Many staff become disheartened with work when they feel as though they are being passed over for the best shifts (the shifts that are either less stressful or offer more tips). An effective and fair rostering system will share these shifts evenly between all staff, to help prevent resentment that can bubble over into no-shows.

Create a supportive and enjoyable work environment

Employees that are happy are more likely to stay at a job longer, put more effort into their performance, and show up to work when they’re expected. Create a supportive environment where employees feel appreciated – this can be simple things like giving staff an early shift before two days off, followed by a late shift when they return (effectively, 4 days off), and allowing staff to bring in their favourite music to play (within reason) can really make a difference to the amount of no-shows.

Deal with no-shows swiftly before they become an issue.

No shows can seriously impact your business’s bottom line, creating a poor customer service experience and leading to fewer customers and bad reviews.

Create a robust policy around no-shows and follow through with warnings as soon as you see a problem arise. Often a verbal warning is all that’s needed to change the staff member’s behaviour.

There are some excellent tools out there – such as goRoster – that allow for managers to make quality roster decisions and make changes with ease. This can be a vital tool in the war against no-shows in the workplace.

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