Monthly Archives: October 2014

A Sensational Partnership

October, 2014

 

A sensational partnership for business owners Shaun Halliwell and Keith Anderson

The Christchurch hospitality scene today is a wealth of extensive expertise and experience and is fast becoming an arena of cut-throat competition. For business owners Shaun Halliwell and Keith Anderson, with their combined backgrounds and knowledge of the hospitality industry its easy to see why their two establishments are so successful.

Shaun currently runs the show down at No.4 Bar & Restaurant – one of the city’s leading Gastropubs, known for its outstanding outdoor areas, impeccable service and fantastic interior. When Keith decided to go into partnership with Shaun the two decided to open a new venue, Fiddlesticks, which is located right in the central city and is making waves with its superb take on casual modern dining. This new joint venture of Shaun and Keith was undoubtedly a recipe for success.

foodThe two first got involved with goRoster in 2008 when they implemented the rostering programme into No.4. When they later opened Fiddlesticks in 2012 it was without question that goRoster would be going with them to the new site. After all, goRoster had become a part of their daily routine. Logging in every day to update the takings from the previous night and taking a look at how the numbers stacked up against the money they were spending on wages.

“Financials are really important to see exactly where you’re going wrong and where you can improve.” says Keith, who you will find running the show down at Fiddlesticks. After creating his rosters for the upcoming weeks, Keith is able to accurately forecast the amount of money the business is going to spend on wages and make changes in real-time after the completion of each shift. Every hour and every dollar is accounted for.

 “The biggest benefit of having targets right in front of you is that you know exactly what’s going on. In conjunction with that, the overall reporting side of goRoster is incredibly helpful.” – Keith Anderson

number fourShaun, armed with years of overseas experience says goRoster has helped in reducing the number of phone calls to and from employees and he relies a lot on the group messaging feature to get in contact with multiple staff members at once. The precise and meticulous nature of the communication side of goRoster has helped him eliminate time spent on trying to create and communicate rosters  with employees.

” goRoster is incredibly easy to use. The new and smarter interface looks great and the product is always developing. It’s pretty unique and there isn’t much else out there that does what goRoster does. As the hospitality industry progresses, goRoster progresses to suit the needs of the industry more and more. It’s great” – Shaun Halliwell

Since its implementation; both Keith and Shaun said they’ve never looked back. “The control measures are just too great”, the pair said. “We couldn’t not have it in place.” With the pace of technological advancement these days and with everything going mobile, it’s important to keep pace with this trend

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5 Helpful Tools For Everyone In The Hospitality Industry

October, 2014

5 Useful Tools For Anyone In The Hospitality Industry

Here in the goRoster office we’re all about helping others. So, in keeping with that theme we’ve put together some useful tools that all of you can use no matter what type of hospitality business you work for! They’re all easily downloadable from the App Store and are designed to aid you in the day to day management of your hospitality business. Give them a go and see what you think!

1.    Trip Advisor

This handy  review site is important to monitor frequently as it allows you to quickly pick up reviews written about your establishment online. There’s no doubt you want to be the first to hear of any type of review, good or bad! . It also allows you to humanise your business by giving you the ability to participate in the conversation. You can thanks those who leave glowing reviews and it also gives you the opportunity to remedy any complaints. The bonus? See how you stack up against the competition and how you rank within your region!

2.    Buffer

With the overload of information available on  the internet today it’s important to promote relevant, aggregated content to your customers. Hospitality businesses cannot deny the inevitable – having an alluring online presence is now a must if you want to keep up with your competition. The Buffer App allows you to manage multiple social media account all at once. You can easily schedule content from anywhere you are and shoot it out at any time you like to whatever account you choose. Magic! Imagine the time saved loading up your accounts to send content out at specific times. It also allows you access to analytics for analysis purposes and so you can see what posts are performing best.

3.    Evernote Food

Here’s one for all those Chefs’ out there! The app lets Chefs’ jot down their favorite food recipes and make  cooking related notes which they can refer to later on. Not only that but you can add photos, notes and a location so you remember all your favourite dishes and record where abouts you had them! You can even share recipes with fellow chefs and post for fans or regulars to see. What better way to share your beautiful meals with the world.

4.    Kudos Points

Ever wanted to tell an employee they’ve made really great progress, or that they’ve come a long way since they started a couple of weeks ago? Well look no further! Kudos Points is a peer to peer recognition system and in-house social network that runs on ALL mobile platforms. It allows a user to send and receive “kudos”, points that are given for recognition and feedback, and as a result they accumulate on a virtual leaderboard.  You can load ‘company values’ and areas of recent training – an awesome way of tracking behaviour you really want to promote as a manager! It’s an easy, quick way to boost staff morale and give them some motivation!

5.    Barista Kit Pro 

Are you making a million coffees a day? What tools do you have in place to ensure the quality of all those coffees going out to customers? Timers can often be awkward. Designed for both baristas and cafe owners, it provides statistical feedback on quality, productivity and efficiency for up to three group heads. It stores all data by day and by 30 minute increments – then presents it to you in graphical form!The time mechanics have been designed for those baristas under time pressure, helping them to achieve consistent extractions of espresso. The ‘Purge’ function even advises when to clean. Now, how handy is that.

 

Want to know about another useful app that can help you effectively and efficiently manage your wage costs all whilst eliminating time spent on communicating your rosters? Give goRoster a try for free right here! 

 

How To Solve The Biggest Problems Associated With Employee Conflict

October, 2014

Employee conflict can be an onerous task for management staffAs a manager, how you deal with employee conflict is crucial and it’s important that you have processes in place that set a standard. We’ve put together some strategies that make this process less daunting and if executed correctly, can lighten the weight of some of the more burdensome tasks of being a manager.

1. A positive environment: A positive environment encourages positive interactions. As a result, the likelihood for conflict lessens.

2. Define acceptable behaviour: It’s important that appropriate and acceptable behaviour is defined right from the very beginning. Everyone must be on the same page which will allow disciplining a much easier task for you knowing that the bar is set at the same level for every employee.

3. Let people tell their story: Lend an ear. This often can do the world of good for the employee/s in question and that may be all that is needed. Let them get their feelings of their chest.

4. Identify the true impediment: Delve a little further into any conflicts that arise and look for recurring patterns. If there’s something that seems to pop up too often then you know fixing the source, levels of conflict are likely to drop.

5. Approach it as soon as the behaviour becomes prevalent: The longer you leave it brewing, the likelihood the bigger the explosion in the end. If you can learn to sense conflict that may arise, try and meet this conflict head on before it comes to fruition. If you leave it too long, your employees will lose faith in you as a mentor and role model.

6. Determine the type of conflict and its severity: Everyone is different and each person has their own ideas and opinions on types of conflict. Try and put yourself in both parties shoes and determine the severity of the conflict. Is it simply petty and can be dealt with quickly and easily? Or is it something much more?

7. Eliminate favouritism: Favoritism is a recipe for disaster. Although it is human nature for us to like some people more than others, try and make an effort with each and every employee. It help to eliminate you from being drawn into conflicts and used as someone’s personal ammunition!

8. Accommodate the differences: If a little reshuffling of shifts is necessary to keep the air clear and peaceful – then go ahead! If certain employees think it’s better that they are apart and this doesn’t interfere with the flow of the business, do all you can to keep all parties happy. Of course – within reason though.

9. Realize that not all brains are the same: Everyone is different. Some conflicts may take longer than others to solve. The more experience you have with dealing with them, the better the mechanisms you will develop to cope with them. Always remember that no two people are ever going to react exactly the same.

10. Verbal and written warnings: This is obviously the route you want to avoid as much as possible. Do ensure you have strict company policies in place regarding employee conflict management and stick to these policies! Having a good benchmark will the HR side of things a lot easier for you and the rest of your management team. All conflicts need attention and must be dealt with accordingly and with the correct action.

If you need to reshuffle employees that don’t seem to be getting along – here’s your solution! Give a free trial of goRoster a go here and see how this onerous task can now be simple and all fixed with an easy click of a button…

Top 10 Tips For Happy Employees

October, 2014

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The level of employee retention within a business is always a good testament to the management team. There’s a direct link between the leadership skills of a manager and the performance of an individual employee.

Obvious signs of happy employees are:

– Job satisfaction
– Improved work performance
– A Motivation to please
– Aspiration to progress with the business
– Desire to move higher with internal promotion opportunities
– A generally happy demeanour!

Need more of these employees within your business? Easy. Here are 10 tips for keeping your employees happy.

  1. Awards – Try implementing awards for good behaviour, reaching certain targets, or simply miscellaneous/general awards for humour. This gives employees something to work for.
  2. Employee Surveys – By conducting a staff survey you give employees the opportunity to have a voice. Whilst not all feedback may be gleaming, some criticism can often help to illustrate flaws within management that may need to be looked at. This will help you to cater your management style to your employees.
  3. Make room for fun – It’s important to have fun within the workplace. It not only can lighten the mood but it also allows your employees to feel comfortable amongst management and also their co-workers.
  4. Career path/progression – By promoting opportunities to move up within the business, this can play a major part in employee retention. They begin to see the bigger picture in how their current job could play a important role in their career development.
  5. Birthdays – Not only is this an easy thing to remember (simply set a notification on your computer or phone), but it’s only one day a year! Maybe even take this one step further and give them a small gift to commemorate the occasion!
  6. Pats on the back – Recognising when an employee has done something good is crucial in job satisfaction. It’s important to voice recognition also Make a point of telling an employee when they’ve done something great – positive feedback can really benefit them and make them feel part of the team!
  7. Walk the talk – Ensure that whatever you tell your employees to do, that they get the chance to see you do the same task. Employees work better for managers that work 10x harder than everyone else, right through from clearing rubbish bins through to managing a shift. Be a managerial figure they want to aspire to!
  8. Encourage socialising – If you can promote this within the business at a low monetary cost, this will benefit your employees greatly. Bonding between co-workers and management is important in establishing friendships and connections between all levels of employees.
  9. Develop trust – Without trust, your employees won’t feel comfortable coming to you with anything, whether it be that they’re sick, that they have exams coming up or they simply aren’t feeling very happy at the moment. Make sure trust is central to all of your communication with your employees. Wouldn’t you rather they were honest about being hungover from last night’s party rather than lying about it and calling in sick for their shift five minutes beforehand!
  10. Culture – Promoting a culture that is consistent and honest is pretty crucial for maintaining happy employees. If you are choosing to implement any of these tips, try to be consistent in promoting a continuously great culture. Not one that is volatile and inconsistent, which makes management efforts look unbelievable.

So, here’s to happy employees!

Did you know you can also keep your employees happy by eliminating roster confusion? Simply send their roster notifications to them via SMS or email. It’s that easy! Start a free trial of goRoster here.

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