Monthly Archives: January 2015

Change Management: How To Help Employees Cope With Change At Work

January, 2015

Change Management

No industry is exempt from change. Change is inevitable. It affects everyone within a business, from the CEO and director through to front line employees. It’s important to keep in mind the implications of change that can occur if it isn’t managed appropriately.

There are a number of different things that can help ease the process for all parties within your business.

  1. Maintain communication. This will increase employee certainty right from the very beginning. It’s best that they know exactly what is going go from the get go, so that no suprises along the way create any hiccups and subsequently leave you with a team of distressed employees.
  2. Establish some common goals.  For employees and management to both work towards a common goal creates a platform for shared understanding and mutual benefit. If you’re all working together for the same ideal expect to reap the benefits much sooner.
  3. Be a role model. You’re in the role you are for a reason. It’s your responsibility to lead by example. If you’ve established a trust within yourself and your team – they will follow suit during this period of change.
  4. See it as a challenge. No one ever said it was meant to be easy. If it was easy – how would anyone feel accomplished at the end of it. It’s a learning experience and one that can only make us better as business people.
  5. Invest in upskilling. Training and preparing your employees is something that should be invested in during a period of change. It shows them that you are invested in their involvement within your team. You want to further their current skills both for benefit of the individual and the business.
  6. Create a positive atmosphere. Your employees are your biggest investment. It’s your people that sell your business. They’re the front line – the selling point. Remind them that you appreciate their involvement.
  7. Take time to watch and listen. Listen openly to any concerns your employees may have. It’s important to realise that environments of change often can expect teething issues in the beginning and there may be a little bit of resistance. Respect these difficulties, be open minded and foster your employees through this process. Remind them of your common goals. Show them that you care.
  8. Re-energize your team! Don’t be sluggish – get everyone excited and as a whole remember why you’re in this business in the first place…because you must love what you do!

Hopefully these tips will help you through your next period of change. Give them a go and remember – no industry is exempt from change. Its going to happen at some point, it’s how you follow through with these processes that will define how your employee cope with it.

3 Ways To Overcome The Management Blues

January, 2015

VacationOften it’s easy to get stuck in a rut. You begin to doubt yourself and your ability to perform your job at a level that you see fit. But you know what? It’s okay.

It happens.

It’s important that when we get stuck in these pits, that we take time to remember why it is that we are in the job we are.

  1. Reach out to others.

Learning from the personal experiences of those around you is a great place to start. Confide in those in the same or similar industry – discuss the hurdles you may have experienced and how you came to overcome them.  It’s important to listen to those around you and to continuously keep learning. The vice versa applies also.

With the phenomenal amount of information readily available at our fingertips, reaching out to help those in need, whether to offer advice or direction, shows that you are prepared to help  a fellow industry participant in need. Now that is good karma! Creating a giving culture within your business and yourself invites others to do the same. What goes around comes around.

So seek advice, and offer to help others around you. Pay it forward and get inspired!

  1. Acknowledge your previous achievements

It’s very easy to forget our past accolades, no matter how big or small. Just when things start to prove too tough, or when you start to begin wondering if you’re really in the right job. Do you love what you do? The first thing people commonly forget are the goods things that happened to them along the way, when if fact they should serve as reminders. Remember to take time.

It’s important to do this in order to remind ourselves of those high points; those moments where we were remember why we are in this industry or business in the first place. We achieve great things because there is a part of us that is very suited to the jobs we do. That’s why we went after our jobs in the first place! Taking time to do this will help you in any future endeavours and challenges within your current role.

Moral of the story?…take time! Remember your achievements.

  1. Be a leader not a manager

These two titles are actually very different from one another. Let’s start by defining these two terms.  Leadership is seen to be “the ability to guide others without force into a direction or decision that leaves them still feeling empowered and accomplished.” Keywords: guide without force.

Management is the “planning, organising and controlling of an organisation to accomplish a goal”. Keyword: controlling. I think that as a person of influence within your business, you need to have traits of both a leader and a manager.  However, by trying to situate yourself more so in the’ leader’ corner, you’re allowing yourself a lot more scope to learn, to develop trust within your employees, and to create a lot most solid and effective foundation for managing your team.

So, go forth and lead!

The Carlton and goRoster

January, 2015

The Carlton Bar

Situated at the top end of Victoria Street – an area that’s quickly coming to be known as Christchurch’s leading food and beverage hot spot, The Carlton Bar and Eatery stands armed with its 150 year history, and its experience in providing the best of what the hospitality industry has to offer. The food offered at The Carlton is simple and effective and caters to all palates. The flavours have an incredible depth setting them apart from your everyday bar and restaurant. The liveliness and flair of The Carlton hooks you in – leaving you wanting more and more. As the General Manager of The Carlton, Lindsay Shears finds goRoster to be an indispensable and highly valuable tool.

“goRoster helps me to work out a budget to work with before the week even begins. It’s incredibly important for me to know my budget before I create a roster for the upcoming week. It’s great to be able to flick through previous weeks and look at the figures right in front of you so you can roster accurately based on those previous figures”  –  Lindsay Shears, General Manager

He can see the benefits no matter what area of the business you may be in; whether it be Front Of House, Administrative, Kitchen and so on. He also says that the biggest benefit to him is the ability to utilize role rostering.

“There’s a lot of value in being able to use role rostering as a way of keeping to an allocated budget and wage cost. The key is to be able to vary the roles up for a shift so that you’re being as effective as possible in terms of budgeting and cutting costs.”

logoLindsay uses goRoster everyday, and enjoys having the ability to be able to log in at any time, anywhere to see exactly how his costs are tracking. He goes on to discuss some of the other major benefits of the software, the biggest being that it’s wholly online. goRoster exists on the premise that you can keep all of you information in the digital cloud: your roster information, employee profiles, your revenue and your wage costs all in one safe location. No more paper. No more rosters hanging on the back wall. No more confusion.

The Carlton is open 7 days a week from 11am onwards.This place caters for it all. If you’re keen indulge in food and service of the highest quality I’d suggest heading on down and seeing the team.

For more information on The Carlton just visit their website at

If you’re interested in trying goRoster for yourself you can click here to get started with a 14 day free trial, or head on over to our facebook page


6 Ways To Boost Employee Engagement

January, 2015

How to boost employee engagement

It’s not uncommon for people to confuse employee satisfaction and engagement for the same thing. The two ideas are in fact quite different from each other, and both have very different outcomes.

Whilst we could sit here and discuss with you different techniques and quick fixes to boost your employee engagement, it’s more worthwhile to delve into the theory behind this topic. In doing so, you’ll be investing time into making this a long term thing rather than just a simple quick fix that is likely to not be followed up and not be substantial enough to make a difference to the work ethic of your employees.

The key word here is value. This word is like gold in business. The first step is to express the individuals valued contribution to your business. The hospitality industry in particular is a wealth of highly experienced workers, so it’s crucial that every employee no matter what their skill level is valued. Hold high expectations of all your workers. In doing this you’re setting the bar at a certain standard and you are asking all of your employees to meet a level required by you and your business. Doing this from the get-go ensures continuity of engagement.

  1. Establish what your goals and values are within your company. Upon hiring an employee, make sure they are aware of these things right form the very beginning. Employees need standards to work to, so that they don’t fall into that trap of feeling too comfortable, and subsequently fall into the lazy category. There must always be a goal and a standard to meet.
  2. Provide recognition and non-monetary rewards. I think all of us when we started out in our first job were simply there for the money. Whilst this still may be the case for many, our values have shifted – knowing that there’s a sense of thanks and appreciation coming from the management team boosts the emotive side of an employees behavioural tendencies. Again, it makes you feel valued and provides a sense of belonging.
  3. Strive to provide the best service within your industry. Wanting to provide the best quality of everything instils within your employees a sense of pride. You want them to develop a sense of belonging and attachment to the business.
  4. Fuel their excitement. There’s nothing worse than being in a job that doesn’t entice you to perform well in your role. Give them reasons to look forward to coming to work each day. Be the business that employees want to work for and be proud to be a part of.
  5. Involve your employees in decision making. By doing this you are showing that you value their opinions. They are then more likely to take an interest in the day to day running of the business, its successes and its short comings.
  6. Communicate frequently with your employees. By making an effort to touch base with all of your employees once a month whether you are simply a manager or you are a Director – it adds a human element. It reminds them that you are in fact not out of reach and that you care enough to communicate with them what’s going on within the business currently and coming up.

You want your employees to have commitment, energy and passion. As a result, employee retention increases as you move individuals from satisfaction through to engagement. Those who feel supported in their roles and feel as if you value them, are less likely to leave.

Why it’s important to live a day in the life of one of your employees

January, 2015

Managing employees is no easy task

Managing employees is no easy task. There’s a significant amount been written about the idea of what is considered best practise and what practices should be avoided. But what exactly is this idea of managing employees? It seems like too big of a concept to be able to define in a few simple words, especially with regard to the scope and size of the business world.

Here is a definition that we believe best identifies with the topic

“Employee management is a process for establishing a shared workforce understanding about what is to be achieved at an organisation level. It is about aligning the organisational objectives with the employees’ agreed measures, skills, competency requirements, development plans and the delivery of results. The emphasis is on improvement, learning and development in order to achieve the overall business strategy and to create a high performance workforce” 1

Personally, I believe it’s pretty important to have a first-hand experience at what it is you are preaching. Being able to draw on one’s own experiences in the workforce and taking from that what you found to be most beneficial and what you feel didn’t work is a great place to start. It gives you a sense of direction of where you want to take both your employees and your business.

One of the themes in the definition above is have the ability to look forward – where do you want your employees to go, what skills do they need and what skills are you going to help them develop over time? As a whole, how will all of this help move the business forward? Being able to visualise where you want your business to be and how you are going to use what resources you have to be able to get yourself there, is key to employee management.

Investing in your employees is the greatest thing you could do as a business; they are your most valuable resource. Lets go back to the title of this blog. Why is it important to live a day in the life of one of your employees? It’s simple. For the same reason that it’s important to draw on your own personal experiences growing up in business. You cannot know what’s effective when managing employees until you have been in that position yourself. Putting yourself back in the same position that you once were reminds you that there is a lot more to it, and that the little things do matter. Those who have dealt with the topic of employee management for some time will understand that you need more than a piece of paper and a few sentences to sum up your company culture. It takes a lot more than mere observation to figure out how to best manage your employees.

By living a day in the life of your employees, you gain a more holistic approach about the future of your business and how best to get there. This applies to whatever business . You need to re-learn and understand the processes, the demands and the challenges of the job. Not only does this enable better communication between yourself and your employees, but it will give you a broader vision with respect to the future of your business.


1  “People Streme – Human Capital Management”, People Streme Pty. Ltd

7 Reasons Why You Might Be Losing Customers

January, 2015

Your most unhappy customers are your greatest source of learning - customer loyalty

Take a moment to imagine you’ve been given the task of being a mystery shopper for one night. Your job is to go in and assess multiple aspects of a venue: its employees, its food and beverage, the decor, the atmosphere – the works. What is it you think that makes up a memorable experience? There’s a number of things that fit into the psychology of a customer and certain factors that make up their perception of you.

Let’s create a short list of things that may become apparent to you during your visit that could contribute to a bad experience, and how a business can contribute to a loss in customers.

  • Your customer can find the same quality for a lower price elsewhere
  • You potentially haven’t remedied any negative online reviews
  • You aren’t working on establishing an emotional attachment between the business and the customer
  • You’ve lost your ‘wow’ factor
  • You’re not listening to your customers
  • There’s a lack of atmosphere within the venue
  • Product knowledge – are your employees trained and knowledgeable on the products they are trying to sell?

Remember to constantly measure your results. There is always room for improvement, and those businesses that are able to quickly identify areas that may be lacking are the ones who are going to hold the top spot. With the nature of the industry changing so frequently, it’s imperative that you are always monitoring your progress and consistently working to develop a competitive advantage within your line of work.

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Tips For Attracting New Customers To Your Business

January, 2015

The customer's perception is your reality. I’m sure we all remember using acrostic poems growing up. This week we’ve chosen to discuss the topic of customers in acrostic form! Here’s some tips to help you attract new customers to your venue.

C – Is for customer service. Are you surprised this is the first point? This is the most crucial ingredient in making certain that your customer leave and give your venue wonderful recommendations!

U – Is for utilizing loyalty programmes. These are a great way to create value for customers both old and new.

S – Is for starting small. Don’t throw yourself into any new initiative full steam ahead. Start small and once you begin to see successes, begin to expand on these initiatives.

T – Is for ‘try pay it forward’. It’s okay to take a cut in profits sometimes. It’s nice to give something back once in a while and customers like this. It shows them you’re not all about their money.

O – Is for organising an event. An event is a great way to get traffic through the door and allows people to see your venue pumping and enables you to establish a vibe and atmosphere for the place.

M – Is for measure. Measure everything. How is your turnover looking? Measure your results is you implement anything new, or you change anything related to your service. By doing this you allow yourself to make changes in real time so that there’s no time or resources wasted.

E – Is for execute your advertising initiative effectively. Make sure all your advertising efforts are relative to your industry. Think seriously about your clientele and what they would want to read/hear.

R – Is for referrals and networking. Take advantage of any relationship you have with those around you. Talk about your business with friends and family. Do the same for them – mutual referrals are great for generating foot traffic.

S – Is for strategic alliances. Make connections and deals with industry competitors and benefit from each other’s established resources and clientele.

How To Re Engage Yourself For 2015

January, 2015


We’re already a week into the New Year. If you’re like me you’ll be back at work already, thinking to yourself, “how on earth did this past year go so fast?”

It seems like only yesterday we were at the beginning of 2014 mapping out our goals for the upcoming year. Whilst this time is perfect for realigning your goals and targets there are a number of other factors that hold significant importance if we wish to keep up a steady pace of momentum for the duration of the year.

For many businesses and individuals, the Christmas/New Year break often isn’t a long enough period to recharge their batteries, so January is a really great month whilst everyone around us is attempting to get back into the swing of things to take your time in establishing “why you are doing what you’re doing.” At the risk of sounding like a broken record – our mantra at goRoster is to make sure “you love what you do”. The beginning of a year is the perfect time to remind yourselves why – and to get yourself back into your groove at work.

Here are some tips on how to re engage yourself for 2015

  • Get a good start to the day – If you’re like me you do your best work in the morning. Often our bodies and brains decide to switch off late afternoon – however this may not be the vase for everyone. Decide on your peak periods throughout the day and smash our your best work during those times.
  • Take breaks – Get up and get moving throughout the day. Even if it’s just walking outside and up and down the stairs a few times. Fresh air and natural light does your brain the world of good!
  • Surround yourself with activity – Whilst some prefer to work alone, often surrounding yourselves with other workers can boost productivity and motivation. You’re all working towards a common goal so why not do it together. Get inspired.
  • Think habits, not motivation – This point is pretty central to the topic of this blog. You want this journey to be long term – not just for the first few month of the year. By creating habits for yourself rather than just enjoying short spurts – you’re more likely to maintain a solid level of output for the whole year.
  • Limit your to-do list – Creating good-looking lists that cover an entire page can be overwhelming. Try breaking bigger tasks up into smaller ones. A greater sense of achievement can be felt and often creates a desire to push through the rest of your tasks. Bigger tasks take longer – and no one likes crossing off only one or two tasks a day!
  • No pain, no gain – This point is self-explanatory. It’s not meant to be easy – but you’ll get there.
  • Know your end goal – Create that shining light at the end of the tunnel. Keep this focal point central to all your work.
  • Get more help – Don’t be afraid to ask for help from those around you. In today’s society we are exposed to such an overload on information, it’s just a matter or wading your way through it and picking out what’s relevant to you. Talk to those around you and get online. Help is essentially only the click of a button away!
  • Keep learning – Always keep learning. No one is ever perfect and there is always room to improve. Keep your eyes and ears open and listen to other people in your field.
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