Monthly Archives: March 2016

Overstaffed or understaffed? Here are the signs

March, 2016

Understaffed or overstaffed? When it comes to building rosters you want to be as accurate as possible when forecasting future staffing requirements. Time again, we’ve seen rosters being created based on instinct and manager experience.

Negligence can lead to a substantial increase in costs for your business.

Often you’ll hear your employees say, “you just missed the big rush!” only to find later on that your sales figures prove otherwise. Trying to find a happy medium to combat the chance of employees standing around doing nothing, versus being completely rushed off their feet is no easy task.

Here’s a few things to watch out for:

  • Employee burnout

Typically, if you’re understaffed you’ll find your employees are burnt out. Being consistently rushed off their feet will most likely lead them to end up resenting the job.

  • A drop in service levels

Often as a direct result of being burnt out, when you’re understaffed your employees won’t be able to match the activity level happening within your business. Bad service can lead to unhappy customers – and you don’t want that! It’s important to keep your customers happy – they’re your biggest source of revenue.

  • Financial impact

Do you think that if you checked at the end of each day, you would find that the rostered hours of your employees would match the same percentages of activity level each day? It’s important to make sure that you’re optimally scheduling your staff against the variations and fluctuations in demand.

Mistakes are costly. Taking more care in building your rosters will see increases in overall service levels and efficiency. The result? A reduction in labour costs, an increase in customer satisfaction and an increase in overall profit.

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goRoster reaches 25 million rostered hours!

March, 2016

25 million rostered hours - goRosterLast month goRoster hit a milestone. 25 million rostered hours!

We’re thrilled to have reached this mark. Not only is this a phenomenal number of hours rostered, but it’s a real testament to all our clients who have seen the value and importance of rostering in the workplace.

Roster software should be treated as a core operational tool. In retail and hospitality, the most controllable cost of all is your employee costs. Working to targets and seeing where you may be falling short puts you in great stead for hitting your monthly revenue targets.

Jump on the trend, and lets get to 26 million!

Why your business needs to be more mobile

March, 2016

Why your business needs to be more mobile The term ‘mobile’ has two distinct meanings.

“To be able to move or be moved freely or easily” and “relating to mobile phones, handheld computers or similar technology.”

These two definitions are highly relevant in the hospitality and retail industries. 3.4 billion people worldwide own a smartphone (1), and 9 out of 10 of us own a mobile device (tablet, laptop, iPad) (2).

Let that statistic sink in for a minute. If you’re not including ‘mobile’ within your hospitality or retail business, it’s time to start thinking about how your business can.

  • Being more mobile allows your business to be agile.

When you invest in big pieces of technology, you do so in the hope that it is going to bring big positive changes to your business. On the contrary, investing in large clunky bits of technology leaves you unable to take advantage of shifts or new developments, in the technology market. Take for example a Point of Sale till system you’re using in your bar. It’s essentially the beating heart of your operations, and it’s a big investment.

New mobile add-on technologies typically come with the ability to integrate with these larger pieces of software. Their primary purpose is to give you the control over those areas of your business where you feel you may be overlooking. Business agility and the ability to see value in new and developing technologies will ensure you are able to respond to any competitive pressure.

  • Employees that are mobile promote collaboration

Hospitality and retail businesses often have a management style where they fit the profile of “business without borders”. With an increase on multi-location sites, often a manager can be needed at more than just one site. They can’t always work out of one office, and they need to be flexible.

Being more mobile and allowing managers and head office staff alike, to login from anywhere allows for greater employee collaboration. Everyone is able to work in an online environment with complete transparency.

It’s not just about physically being mobile, it’s about using the correct technology hand in hand with this.

  • Mobile technology excels in data security

Mobile technology is forever developing new and inventive ways of maintaining data. Often, a head office team who all hover over the same Excel spreadsheet place too much emphasis on making sure all the formulas are correct, the right cells are locked, and while this is all happening – they have very little time to focus on the big picture.

You need to be able to maintain a focus on the business. Having an IT department isn’t typically a core competency for a hospitality or retail business. Single, effective software applications are more cost effective and reliable. The right mobile technology will allow you to relocate your precious people resources towards growing your business, and focusing on what’s really important.

Increased competency with mobile technology is opening up new paths for companies to do business ‘differently’. Being more mobile will allow your hospitality or retail business to keep pace with developing digital trends, and combat any competitive pressure.

goRoster is a software application that will help save your business both time and money. We integrate with a number of cloud-based payroll companies and can help you to drive efficiencies in your head office department. To read more about the importance rostering holds within your operations, head on over to the business section of the blog.



Reaching employees on the go

March, 2016

Reaching employees on the go - goRoster

Being more ‘mobile’ these days is essentially a prerequisite for retail and hospitality industries alike. The ability to reach employees ‘on the go’, brings indisputable benefits for both you as a business, and for your employees.

It’s not an easy task getting ahead of your competition. Often it can feel like a constant battle just to keep up with new developing trends within your industry.

goRoster was initially developed for the hospitality industry but has widened its scope to meet the needs of the retail, health and stadia industries. Why? Because all these industries face a similar challenge.

Reaching employees.

TQM - Employee goRosterCreating rosters is a uniquely complex task. Managers need to have a level of certainty that their employees are going to receive their rosters, and acknowledge them in return. With goRoster’s sleek and intuitive design, managers are able to quickly send out employee rosters via SMS or email, and accept back ‘confirmations’ or ‘queries’ regarding their roster. These responses are then automatically logged in goRoster, updating the schedule in real time.

Of the world’s 4 billion mobile phones in use 1.08 billion are smartphones, and a whopping 3.05 billion are SMS enabled. (1)

It is undeniable the effect that mobile devices are having on communication. As a hospitality or retail business, you can’t ask for a more effective method of sending rosters out – when you can simply get one sent straight to the employees pocket.

Placing some of the responsibility back on the employee encourages involvement from both management and staff. With this comes a number of benefits. Not only do employees feel more actively engaged, but they’re given permission to communicate via mediums that play a significant role in their daily lives.

Reaching employees on the go promotes active involvement from both parties, and encourages a shared understanding about the importance of rostering. Stay in front of your competition and get ‘mobile’ now.


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