Why rostering templates are bad practice

Anyone who works in hospitality knows that no day is the same. Things can change as quickly as the seasons, but with far less predictably.

How busy you are depends on the weather; the time of year; what events are happening around town; what your competitors are doing that day; even if your local sports team is performing well that season.

Plus on any given week, one or more of your staff will be on holiday, away sick or have a family emergency they need to attend.

We’re continually surprised at how many businesses we find using the same roster template that they created months ago.

With so many fluctuations not just day to day, but shift to shift, rostering templates can become out of date as quickly as they are created. Your template roster might have worked last week, but this week you have three large functions, an international touring band in town, and half your staff are away with the flu.

That’s why we recommend using a four-step process when it comes to rostering: Plan, execute, review, repeat.

Make a roster that can change as your situation does. Have contingencies in place for when things don’t go to plan, and continually assess how things are tracking. Take notes on what did and didn’t work and make changes accordingly.

A system like goRoster allows managers to access all the relevant information needed to execute this four-step process effectively. This is the best practice for managing staff, and the one followed by the most successful businesses in the hospitality industry.

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