employees

New Feature: Weekly Roster ‘Requirements’

September, 2018

goRoster users can now set ‘Requirements’ for their weekly rosters.

Requirements allow you to set the number of employees that need to be assigned to a particular role on any given day so that you can check to make sure you have your roles covered. This feature is one way to help design your roster to ensure you  maintain a high quality level of service and compliance in your chosen industry.

Create some Roles (if you haven’t already)

To use requirements, you first need to make sure you have created ‘Roles’ for your roster.

Here is a handy article showing you how to set up roles if you haven’t already Creating Roles

Requirements + Roles

Using Requirements in your Weekly Roster

Once you have your roles set up you can then enter requirements for the roster in the current week. In the Roster Designer > Menu 

To get started, click on the field that corresponds to the day you would like to set it for and click ‘up’ or ‘down’ to adjust the number of required roles.

Enter the Requirements

New! Requirements Indicators

When you have everything set up a ‘REQs’ indicator will display in the Roster Designer above the date in the roster. Green indicates you have assigned the correct number of employees for that role and date while Red indicates that you need to add more. If you need to add more employees to a role you can click on the indicator to edit the settings for your week.

Requirements Indicators

Who can use Requirements?

This new feature is now available to all goRoster users, including those on a free 30-day trial.

Not using goRoster yet at your business? Sign up today for a no obligation free trial.

Adding a blank row

April, 2018

goRoster users can now add blank employee rows to their rosters. This feature gives you the flexibility to create a roster template without having to assign employees.

 

Just click on the blue ‘Add a row’ button in the roster designer page to create a blank row.

The row will appear as ‘Unassigned.’

You can instantly start adding shifts and roles as normal by clicking on the cells you want to fill.

Once you’re happy with the roster, simply drag an employee’s name from the right-hand side of the screen to the ‘Unassigned’ row to apply the shifts to that person.

You can copy your roster template to future weeks too. Just click the ‘Copy Roster’ in the drop-down menu at the top right of the screen, choose which week you want to copy to, and confirm by pushing the ‘Copy Week’ button. This tool makes it really easy to plan your rosters well in advance!

You still have the option of adding employees to your roster before assigning shifts to them. Just click on the name of the employee you want to add to your roster on the right-hand side of your screen. Then assign shifts and roles as normal.

This new ‘Add a row’ feature is now available to all goRoster users, including those on a free 30-day trial.

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5 Days of Expert Tips

To build more effective Hospitality Rosters

New year revolutions

January, 2018

Last year was very successful for goRoster. We grew our team; had lots of new customers jump on board; developed exciting new features; and talked to so many people in the hospitality and retail industry that we’ve lost count.

Now that 2018 is here, we’ve put our heads together and come up with some tips to help make it an even more productive and satisfying year.

Learn something new

From a personal standpoint, learning anything new is a great way to challenge yourself and kick your brain into overdrive. It could be learning a musical instrument, solving a rubix cube or mastering another language.

From a career point of view, adding a new skill to your CV is a great way to help make yourself indispensable. Consider taking a mixologist course, learn a new cooking technique, or become an expert in social media to help with your online marketing.

Be brave

Some of the most revolutionary ideas come from people and organisations that push the boundaries. Movies with sound, the telephone, computers – we can’t think of our lives without these, but when they were first proposed many people thought they were doomed to fail.

If you think you’ve got a great idea, be brave and talk to a business mentor. It might just be the next best thing! Watch this space for something we’ve been working on that we think will make a bit of a splash.

Delegate more

It’s only since our team has grown that we’ve begun to realise the importance of letting go of the reins. It’s as much about easing your load – whether at work or in your personal life – as it is about clearing your mental space.

If you continue trying to juggle a hundred tasks at once, eventually you’re going to drop some. Things will run smoother when you hand tasks over to someone you know and trust to do the job well. Plus, you’ll have more time for you, which is equally important.

If it isn’t working, fix it!

Even the most successful organisations have systems and processes that don’t work as well as well as they could. This might be an inefficient rostering system, clunky accounting software, or disorganised stocktaking processes. A new year is the perfect time to deal with them. Consult your staff, talk to industry experts, and come up with options that best suit your needs.

Stay customer focussed

At the end of the day, businesses only survive due to a strong customer following. It’s important to keep your faithful clientele happy and continue to entice new customers. Keep an eye on what is going well and what isn’t, and ask your customers what they think could be changed or improved. Even in 2018, the old adage of ‘the customer is always right’ still rings true.

Here’s to a successful year ahead! If you want to have a chat, get in touch with us – we’re only a click away.

Maximum and minimum hours – striking a balance

April, 2017

Striking the right balance between maximum and minimum hours for your part-time or casual staff can often be a difficult process. But getting the balance wrong can have serious and long-lasting ramifications for your business.

Overworked staff

When you’re running a business, key staff members are often relied upon to keep things running smoothly, so it can be easy to ‘reward’ them with a more hours. Staff members may also request more time at work due to financial or personal circumstances, and you ‘help them out’ by upping their hours.

You may think you’re doing right by your business and your staff in both situations. However, overworking your staff is a major health and safety risk which can result in:

  • more workplace accidents
  • higher rates of mental health problems including severe anxiety and depression
  • a greater risk of physical health problems for staff, such as diabetes and heart disease.

Aside from potential health issues, overworked staff can be a threat to your bottom line. Tired and stressed staff are more likely to make mistakes on the job, be rude to customers, be less productive and care less about the quality of their work. This can all add up to lost revenue.

It’s important to realise that just because a staff member is at work, it doesn’t mean they are fit to be there. Keeping an eye on hours and communicating with staff about their workloads is the key to managing this.

Underworked staff

Not giving your employees enough hours can also put your business at risk.

As of April 2016, zero-hour contracts can no longer be offered to employees. This means that agreed hours of work must now be included in the employment agreement for every staff member. If you fail as an employer to provide the hours that have been specified, or have agreed on hours but haven’t recorded them in the employment agreement, employees are entitled to apply for a penalty to the Employment Relations Authority.

You can choose not to agree on work hours with an employee, although if you do these must be recorded on the employment agreement. If you don’t agree on hours up front however, your staff are less likely to feel secure at work, putting you at risk of losing good employees to your competitors. Unhappy employees may also speak out, making it harder for you to attract new staff.

If you’re looking for a system that makes identifying minimum and maximum hours easy, get in touch with us. We’d love to chat about how goRoster can make managing rosters a simple process.

Four tips to help minimise disruption caused by employee leave

February, 2017

An efficient, hard-working and friendly team is often the making of a successful hospitality business. So it can be quite disruptive when employees need to take leave.

Here are four tips to help minimise the impact:

1: Communicate with employees

Absences due to illness can be particularly stressful for a manager, as you may only get a few hours to find a replacement. Research suggests that regular sick leave is commonly taken by employees who feel overworked or stressed in the workplace. Thinking about the welfare of your staff, and openly communicating with them about their workloads, can help mitigate the amount of sick leave taken. Ask staff how they are feeling, be empathetic to their responses, and listen to feedback on how to best help their situation.

2. Train your staff across multiple skills

Having staff who are competent across several roles can help ease the burden of employees being away. The ability to take your kitchen staff and put them front of house for a shift – or have your wait-staff serving at the bar – gives you the flexibility to change your roster at a moment’s notice. Teach staff these extra skills during quiet times, so that the training itself doesn’t become a disruption.

3: Have a system in place to record future leave

If employees are planning a holiday for later in the year, have been invited to a special event (like a wedding for example), or are planning to take advantage of the Easter or Christmas break, they will often book leave months in advance. Make a record of this so that you and other staff don’t get caught out when the time comes. Don’t use post-it-notes either – make sure it’s recorded somewhere reliable, in a system like goRoster, for example.

4: Ensure you have dependable backup

Unfortunately, leave can’t always be planned. Sickness and bereavement are part of life, so you always need to plan for them. Create a shortlist of dependable people that you can call on when you require staff at short notice. This will save you a lot of stress when you need to make quick rostering changes.

Burnt-out staff are a burden on your business

December, 2016

Busy waiter and waitresses working at bar night

The Christmas period is always a busy one for those in the retail and hospitality industries. Staff are working longer hours, later nights and dealing with throngs of people every day. If not managed correctly, this can lead to unhappy and burnt-out staff, which will be a lag on your business and can result in huge costs.

Here are three tips to stop staff burnout:

Talk to them

You and your staff may have different definitions of being ‘overworked’, so it needs to be clearly defined. Communication is key. You may want to ask your staff what their expectations are, how much they would like to work and what they would see as an ideal role.

Rotate the workload

Keeping staff fresh and enthused can be as simple as rotating roles. If someone is spending most of their time in the kitchen, switch up their role by putting them front of house for example. As the saying goes, a change is as good as a holiday.

Have tight systems in place

Have systems in place that give you the information you need to identify when staff are starting to work long hours.

There are rostering systems available – like the one goRoster has developed – that will alert you when someone has worked too many hours. A staff member may not approach you if they are unhappy with the number of hours they are working, so it’s good to be proactive.

Ensuring staff aren’t overworked is key to maintaining a happy team, and ultimately happy customers!

 

Managing chaos during the silly season

December, 2016

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The Christmas period is always a hectic time for anyone working in hospitality. With Christmas celebrations and client functions galore, it should be the busiest time of the year for you and your staff.

So how do you stay on top of things through the mad rush?

Don’t get stressed – get systematic.

When things are busy, you need to have tight processes in place to stay in control.

Make sure your systems for rostering, ordering stock, customer bookings and payroll are all as streamlined as possible. If you need assistance with putting them in place, goRoster can certainly help.

Fight chaos with communication

Keeping the communication lines open is key to maintaining a calm workplace. Make sure your staff know exactly what is happening – who is working what shift, how many people are in for dinner and any private functions that are booked for example.

Clear communication to your staff will make them feel confident and happy in what they are doing. And the positive vibes will no doubt rub off on your customers!

Keeping track of staff easier with goRoster

November, 2016

syncrostaff

A Christchurch recruitment company is using goRoster to keep track of candidates’ jobs and availability.

SyncroStaff Managing Director Jason Seaward says the company has been using goRoster for almost a month.

Specialising in transport and logistic jobs, SyncroStaff has more than 40 employees on medium to long term placements. They place truck and van drivers, forklift operators and labourers, as well as staff in office, administration and warehousing positions.

Earlier this year, the company had started using a customer relationship management (CRM) system but found that it was not able to show where candidates were working and when they would next be available.

“It was great for storing information, like candidates’ licences and certificates. But we needed a system that our recruitment staff could use to see where people were,” Jason says.

The company’s next step is to integrate goRoster with its payroll system.

“We love the intuitiveness of goRoster. The CRM we used never felt intuitive. We like the way goRoster operates, and its features. Being able to copy and paste the rosters each week means less data entry for our staff.”

Make plans now to save time later

September, 2016

Hungry hipsters = great profit margins!

Everyone makes a plan at some point in their life. Whether it’s for their wedding, family, business – or even just the weekend. Spontaneity is fun when it comes to road trips and skinny dips, but successful businesses need to think about the future and how to work smarter, not harder.

“A goal without a plan is just a wish.” – Antoine de Saint-Exupery

As a business owner, do you make plans for next week? What about the week after, or the one after that?

In the hospitality trade, a busy day can quickly become slow depending on the weather or who won the rugby, so a bit of planning can help you control your biggest cost – staffing.

It doesn’t have to take much time. An hour this week looking through your roster records could save you a headache next week. Look at what events are coming up, what bookings you already have, whether any employees are going to be on leave and how much you spent on wages last month. Even checking the weather forecast could be helpful!

Having a plan for next week that supports your overall business plan will motivate you to achieve your goals.

So, what’s your plan?

“Failing to plan is planning to fail.” – Alan Lakein

An easy way to keep your liquor licence up-to-date

September, 2016

bar

It may not win points for giving you better work stories, but regulatory compliance an important part of running a hospitality business within the law.

goRoster can make it easier for you to meet your responsibilities when it comes to keeping Licence Controller Qualifications or working holiday visas up-to-date.

When you’ve got so much on your plate, it can be hard to remember every single thing. That’s where you can rely on goRoster – with our software, you can receive a reminder alert 14 to 30 days before an employee’s Licence Controller Qualification expires, giving you plenty of time to renew it.

goRoster also prevents you from rostering employees to certain roles if their Licence Controller Qualification has expired. This ensures you’re only rostering people to roles that they are qualified for – though it doesn’t just apply to Licence Controller Qualifications.

Both functions can also be used for first aid certificates and working holiday visas, for example. Bonus!

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