Burnt-out staff are a burden on your business

December, 2016

Busy waiter and waitresses working at bar night

The Christmas period is always a busy one for those in the retail and hospitality industries. Staff are working longer hours, later nights and dealing with throngs of people every day. If not managed correctly, this can lead to unhappy and burnt-out staff, which will be a lag on your business and can result in huge costs.

Here are three tips to stop staff burnout:

Talk to them

You and your staff may have different definitions of being ‘overworked’, so it needs to be clearly defined. Communication is key. You may want to ask your staff what their expectations are, how much they would like to work and what they would see as an ideal role.

Rotate the workload

Keeping staff fresh and enthused can be as simple as rotating roles. If someone is spending most of their time in the kitchen, switch up their role by putting them front of house for example. As the saying goes, a change is as good as a holiday.

Have tight systems in place

Have systems in place that give you the information you need to identify when staff are starting to work long hours.

There are rostering systems available – like the one goRoster has developed – that will alert you when someone has worked too many hours. A staff member may not approach you if they are unhappy with the number of hours they are working, so it’s good to be proactive.

Ensuring staff aren’t overworked is key to maintaining a happy team, and ultimately happy customers!


Why You Should Care About Preparation

April, 2015

Why you should care about preparation

All of us have had to deal with the concept of ‘preparation’ from the moment we could walk. Whilst the responsibility we had back then was comparatively small relative to todays age, they were still things that in a young child’s mind were rather significant. Things such as making our beds, turning the lights off, hanging up our clothes, helping out with the dishes. These were all primary responsibilities when we were younger.

This turned into getting ready for school on time, attending all of our classes, getting our first jobs and then moving out of the family home. We continue to mindlessly prepare ourselves for these tasks every day – but to us they seem so insignificant compared to running a business, making a good wage, putting a roof over our heads and feeding our families.

Irrespective of the size of the task; the principle remains the same. Better preparation makes for better execution of the task. To ‘prepare’ is typically defined as ‘”make (someone) ready or able to do or deal with something.”

To ready yourself.

To make sure you’re able and ready to deal with something.

I think it’s pretty safe to say that many of us at some time in our lives have felt unprepared for something. However, there are a handful of people that perform really well when they are unprepared. These people work well under pressure. But for the majority of us, that just isn’t the case.

We need to be prepared for anything that may come our way so that whatever happens, our business and our resources are safe. If you prepare for the worst, whatever comes your way will be a walk in the park for you. Because let’s be honest , hiccups and hurdles along the way slow down our business. We lose our momentum, our money, and our intensity within the market.

Ensure you make plans for whatever situation may be thrown at you. Because that’s what makes for a successful business. One that can handle whatever may be thrown at them.

Change Management: How To Help Employees Cope With Change At Work

January, 2015

Change Management

No industry is exempt from change. Change is inevitable. It affects everyone within a business, from the CEO and director through to front line employees. It’s important to keep in mind the implications of change that can occur if it isn’t managed appropriately.

There are a number of different things that can help ease the process for all parties within your business.

  1. Maintain communication. This will increase employee certainty right from the very beginning. It’s best that they know exactly what is going go from the get go, so that no suprises along the way create any hiccups and subsequently leave you with a team of distressed employees.
  2. Establish some common goals.  For employees and management to both work towards a common goal creates a platform for shared understanding and mutual benefit. If you’re all working together for the same ideal expect to reap the benefits much sooner.
  3. Be a role model. You’re in the role you are for a reason. It’s your responsibility to lead by example. If you’ve established a trust within yourself and your team – they will follow suit during this period of change.
  4. See it as a challenge. No one ever said it was meant to be easy. If it was easy – how would anyone feel accomplished at the end of it. It’s a learning experience and one that can only make us better as business people.
  5. Invest in upskilling. Training and preparing your employees is something that should be invested in during a period of change. It shows them that you are invested in their involvement within your team. You want to further their current skills both for benefit of the individual and the business.
  6. Create a positive atmosphere. Your employees are your biggest investment. It’s your people that sell your business. They’re the front line – the selling point. Remind them that you appreciate their involvement.
  7. Take time to watch and listen. Listen openly to any concerns your employees may have. It’s important to realise that environments of change often can expect teething issues in the beginning and there may be a little bit of resistance. Respect these difficulties, be open minded and foster your employees through this process. Remind them of your common goals. Show them that you care.
  8. Re-energize your team! Don’t be sluggish – get everyone excited and as a whole remember why you’re in this business in the first place…because you must love what you do!

Hopefully these tips will help you through your next period of change. Give them a go and remember – no industry is exempt from change. Its going to happen at some point, it’s how you follow through with these processes that will define how your employee cope with it.

3 Ways To Overcome The Management Blues

January, 2015

VacationOften it’s easy to get stuck in a rut. You begin to doubt yourself and your ability to perform your job at a level that you see fit. But you know what? It’s okay.

It happens.

It’s important that when we get stuck in these pits, that we take time to remember why it is that we are in the job we are.

  1. Reach out to others.

Learning from the personal experiences of those around you is a great place to start. Confide in those in the same or similar industry – discuss the hurdles you may have experienced and how you came to overcome them.  It’s important to listen to those around you and to continuously keep learning. The vice versa applies also.

With the phenomenal amount of information readily available at our fingertips, reaching out to help those in need, whether to offer advice or direction, shows that you are prepared to help  a fellow industry participant in need. Now that is good karma! Creating a giving culture within your business and yourself invites others to do the same. What goes around comes around.

So seek advice, and offer to help others around you. Pay it forward and get inspired!

  1. Acknowledge your previous achievements

It’s very easy to forget our past accolades, no matter how big or small. Just when things start to prove too tough, or when you start to begin wondering if you’re really in the right job. Do you love what you do? The first thing people commonly forget are the goods things that happened to them along the way, when if fact they should serve as reminders. Remember to take time.

It’s important to do this in order to remind ourselves of those high points; those moments where we were remember why we are in this industry or business in the first place. We achieve great things because there is a part of us that is very suited to the jobs we do. That’s why we went after our jobs in the first place! Taking time to do this will help you in any future endeavours and challenges within your current role.

Moral of the story?…take time! Remember your achievements.

  1. Be a leader not a manager

These two titles are actually very different from one another. Let’s start by defining these two terms.  Leadership is seen to be “the ability to guide others without force into a direction or decision that leaves them still feeling empowered and accomplished.” Keywords: guide without force.

Management is the “planning, organising and controlling of an organisation to accomplish a goal”. Keyword: controlling. I think that as a person of influence within your business, you need to have traits of both a leader and a manager.  However, by trying to situate yourself more so in the’ leader’ corner, you’re allowing yourself a lot more scope to learn, to develop trust within your employees, and to create a lot most solid and effective foundation for managing your team.

So, go forth and lead!

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