payroll

Whitianga Hotel – Saving 4 hours a week using goRoster!

July, 2019
Whitianga Hotel - Saving 4 Hours a week using goRoster
The iconic Whitianga Hotel

The Whitianga Hotel will be celebrating its 150th anniversary this year. This iconic four star waterside establishment overlooks Whitianga Bay and the marina. Its long history has led some people to believe it’s haunted. Sightings of the paranormal have reportedly occurred on ‘plenty of occasions’. But, the hotel staff seem less convinced that anything supernatural is at play. Perhaps the patrons might be enjoying a few too many drinks at the onsite bar… We will never know for sure.

Two on-site restaurants offer some excellent dining for guests. Salt boasts waterfront views and is especially proud of its lamb shoulder. The signature dish has attracted customers from as far as the Thames. The twice cooked and caramelized pork belly has also been very popular and worth stopping in for.

The hotel bistro and bar are well known for their weekend entertainment. Last summer the renovated garden bar played host to a reggae festival.  The Herbs, Sons of Zion, Tribal Connections and Ruff Copy all took the stage for an exciting evening.

Offering great customer service

Arron Bartrum is the Hotel Operations manager. He and his team have over “130 years experience” between them and keep the place running in top shape. Arron describes his team as more of a ‘family’. It is this cohesion that gets him up in the morning and ensures they can offer great customer service. 

It’s Arron’s opinion that great customer service is not as big of a challenge as you would think.

“It is simple, ensure the customer or client is satisfied with the product or service provided. Maintain this service across the whole purchasing process – not just parts of it. ”

Saving 4-hours a week on payroll

A few months ago he implemented goRoster at the hotel and two restaurants. He has already noticed tangible benefits:


“goRoster has been a vital tool for our business, allowing us to track the many departments daily, weekly and monthly income and their wage spend. By setting targets for the department managers and giving them incentives to hit that magic 30% for wage cost it has made my job a whole lot easier.”

“Also the integration with our payroll company means we simply export the weekly wages from goRoster and email them off. goRoster has cut the time of wages down from just over 4 hours to just a matter of minutes.”

If you are planning a trip to Whitianga  be sure to check out the Whitianga Hotel.  The iconic accommodation and outstanding cuisine won’t disappoint.
https://www.salt-whitianga.co.nz/

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Check out other businesses who have also saved time and money using goRoster. Head to our Customer Stories pagehttps://www.goroster.com/category/customer-stories/

Navigating the 2018 minimum wage increase

December, 2017

Minimum wages are set to rise to $20 an hour by 2021 under the new coalition government. With the New Year upon us, the first of a series of incremental increases has already been announced. While this is great for employees, it will have a significant impact on hospitality and retail businesses across the country.

So, how will your business survive in this new environment? Here’s three tips that could help you mitigate the impact of this change.

Create a good employer brand

With the rise in labour costs, you’ll really want to attract the best possible talent.

Make your business somewhere people want to work by creating a culture that isn’t just incentivised by a pay check.

Celebrate excellence by providing rewards to well performing staff, such as naming them employee of the month; organise regular activities for your team to socialise and bond as a team; and offer all employees the opportunity for growth in their role.

Focus on efficiency

The old adage ‘time is money’ will ring even more true with increased labour costs. Focus on making sure you’ve got efficient systems in place so that your outgoings are as low as possible.

Implement a solid rostering system that allows you to know who is working and what they will be doing. Develop procedures that help you to stay in control of the business on a day to day basis, from knowing what stock has been ordered, to seeing your daily, weekly and monthly profit. Create open communication channels between your employees and human resources team, to make sure any issues get ironed out quickly.

Test and measure your systems and procedures, and repeat until you have it down to a fine art. The more efficient your team, the healthier your books will be.

Training

 Keep your employees at the top of their game with regular training. Not only do well-trained staff work more productively and create less errors, they also help to entice repeat customers.

Whether it’s a video tutorial, accredited hospitality paper, or upskilling by a more experienced member of the team, training of any kind is an investment in the future of your business.

The new minimum wage will come into play before you know it, so start getting prepared now.

Common mistakes made when calculating payroll costs

March, 2017

Knowing what your payroll costs are – daily, weekly, monthly and yearly – is an important part of running a successful business. It allows you to forecast future wage costs, ensures you don’t have any surprises come pay day, and gives you confidence in the stability of the business.

But do you know the TRUE cost of your roster? 

The mistake we often see is the assumption that payroll costs are only based on the number of hours worked by your staff x their hourly wage. This is a dangerous trap, as it only provides you with a snapshot of your TRUE payroll costs.

To get the whole picture, other factors must also be considered.

Holiday pay accrual

Your employees might not be taking a holiday this week or even next, but as a business you still have to pay them holiday pay as a percentage of their wages. It might seem incidental but it can quickly add up.

Salary and ‘backroom’ staff

It’s not just your front of house and kitchen staff that you need to pay. Don’t forget about your hard-working, administration staff – their salaries need to be factored into your overall wage costs too. And if the owner is taking a wage from the business, that’s another staff cost that needs to be accounted for.

Non-wage related costs

Every employer has obligations to pay levies on behalf of its staff to ACC or Medicare, as well as contribute to superannuation funds, like Kiwisaver. You may also have additional costs to pay, such as an employee clothing allowance. It can be easy to forget about these costs, as they often aren’t paid weekly, but they can push your wage costs much higher than you think.

Timeframes for payroll much faster with goRoster – TANK Juice

February, 2017

Since its humble beginnings in 1996, TANK has grown to more than 70 stores nationwide. Famous for its juices made from real fruit and vegetables – and more recently expanding its menu to include salads and wraps – TANK has become a destination for kiwis looking for healthy, fresh and fast food.

Jess Dempsey, Human Resources Manager for TANK Juice, says that goRoster was initially introduced by the company to help with staff management. With hundreds of employees, TANK required a system that would make the job of managing them all a simple one.

Out with the old, in with goRoster

Before goRoster, TANK’s systems were all paper-based. “We used excel spreadsheets to organise things like rostering, staff costs, and turnover. It was time consuming and prone to errors,” Jess says.

goRoster replaced this system with an automated, online one that was much simpler and quicker to use. “We now have visibility of all of our staff all in one package, which makes it much easier to prepare rosters, track times, calculate leave, and forecast staff costs,” Jess says.

Integration with payroll a plus

The seamless integration between goRoster and TANK’s existing systems – such as payroll – was a huge benefit for Jess.  “The timeframes for payroll are so much faster now – and with a lot less margin for error. Running reports for things like public holidays – which are different every year – are also really easy to do.” 

When TANK moved to a new payroll provider in 2016, the compatibility of the new system with goRoster was of high importance. “goRoster works so well for us, we needed to make sure that it integrated well with whatever payroll provider we used,” Jess says.

The company is also looking to upgrade its Point of Sale system soon. “And when we do, that decision too will be influenced by the way it integrates with goRoster,” Jess says.

Tech makes things easy

Creating a cloud-based system for TANK has allowed Jess and her team to access important information from anywhere at any time. “As things can change so quickly, having the freedom to access the system whenever we need it is a real-life saver.”

The mobile-app has also made communicating with staff a cinch. “Every team member is connected in real-time, so if anything changes, they know about it straight away,” Jess says.

“What I love about working with the goRoster team is that they really listen to what we want, and then implement changes suit the way our business works,” Jess says.

The importance of seamless payroll integration

May, 2016

The importance of effective payroll integration Finding the right rostering software is not an easy task. Every business has its own set of integration requirements, but there seems to be one recurring issue across all businesses we talk to.

Employee payroll can be a time-consuming task.

It takes time and resources, often costing you significant amounts of money if done wrong. It can often slow a business down. The right rostering software can help you eliminate the pain associated with employee payroll.

Rostering in the hospitality and retail industries is dynamic. Shifts can change as well as the location and total number of employees required. Dynamic rostering requires software that can easily plug into your payroll so you don’t have to worry about any inaccuracies.

Simple payroll integration is imperative to the smooth running of your business. goRoster will let you export roster information directly to your chosen payroll software with the simple click of a button, alternatively you can export to Excel if you wish to dive deeper into further analysis.

goRoster integrates with Ace Payroll, MYOB, iPayroll, IMS, SmoothPay and Rocket Payroll. Manage your employee profiles more easily and process payroll with goRoster’s ability to send through all the information required for a seamless pay run.

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Payroll doesn’t have to be a time consuming nightmare. Save time and money by investing in seamless payroll integration.

Watch this space. We have more exciting integrations coming your way in the next few months!

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