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Reaching employees on the go

March, 2016

Reaching employees on the go - goRoster

Being more ‘mobile’ these days is essentially a prerequisite for retail and hospitality industries alike. The ability to reach employees ‘on the go’, brings indisputable benefits for both you as a business, and for your employees.

It’s not an easy task getting ahead of your competition. Often it can feel like a constant battle just to keep up with new developing trends within your industry.

goRoster was initially developed for the hospitality industry but has widened its scope to meet the needs of the retail, health and stadia industries. Why? Because all these industries face a similar challenge.

Reaching employees.

TQM - Employee goRosterCreating rosters is a uniquely complex task. Managers need to have a level of certainty that their employees are going to receive their rosters, and acknowledge them in return. With goRoster’s sleek and intuitive design, managers are able to quickly send out employee rosters via SMS or email, and accept back ‘confirmations’ or ‘queries’ regarding their roster. These responses are then automatically logged in goRoster, updating the schedule in real time.

Of the world’s 4 billion mobile phones in use 1.08 billion are smartphones, and a whopping 3.05 billion are SMS enabled. (1)

It is undeniable the effect that mobile devices are having on communication. As a hospitality or retail business, you can’t ask for a more effective method of sending rosters out – when you can simply get one sent straight to the employees pocket.

Placing some of the responsibility back on the employee encourages involvement from both management and staff. With this comes a number of benefits. Not only do employees feel more actively engaged, but they’re given permission to communicate via mediums that play a significant role in their daily lives.

Reaching employees on the go promotes active involvement from both parties, and encourages a shared understanding about the importance of rostering. Stay in front of your competition and get ‘mobile’ now.

 

(1) http://www.digitalbuzzblog.com/2011-mobile-statistics-stats-facts-marketing-infographic/

So, what’s the real reason the Holiday season is considered so difficult for hospitality businesses down under?

November, 2015

Facebook Post (7)With the end of the year nearing, it won’t be long now until most Australian and New Zealand companies begin winding down, planning their summer holidays and organising what they’re going to do over the long break. However, while most people are winding down, hospitality businesses are gearing up for their busiest period of the year.

The ‘silly season’, as it is commonly referred to, involves non-stop christmas functions, large dinner bookings and end of year parties filled with celebration and revelry! With this comes  strong potential for increased revenue in most hospitality businesses. It’s also a time when your staff need to be performing at their best and pulling together as a team to get through the heavy workload.

The best-run hospitality businesses plan out their staff rosters well in advance to cope with the increased demand over Christmas and New Year – here are a number of key factors to help you get your staff planning working like a well-oiled machine and help your business be “Roster Ready” before the rush:

  • Plan your rosters well in advance

Best practice is to give staff as much notice as possible when they are needed to work. Good communication with staff is essential to fill out the rosters based on a regular template and plan a month in advance. You can then increase staffing levels based on known bookings and get a clear structure for the week.

Get off spreadsheets! – these only get you so far when you’re running a busy bar or restaurant and can actually cost you time later on when you’re trying to move shifts around and back-calculating wages

In addition, planning your rosters gives you the advantage of knowing your costs well in advance – and hence the revenue targets for each shift.

  • Deal with Unpredictability

It’s wise to compare revenue figures with those of previous years – this can be a great indicator for how things “might” go – but Christmas is a period where predictability can go out the window.

You won’t know whether people have plans to head out of town for the holidays. Or, maybe someone’s called together a last minute Christmas function and they urgently need a space to fit 50 people on one of the busiest weekends of the year! While most other holidays throughout the year people usually head off over the long weekends to escape the city, Christmas time is a season for increased nights out and spending.

Make sure your staff know when they may be called on at short notice to cope with unpredictable demand. Again, real time communications with staff is a real time saver when you’re an hour away from opening and someone has just called in sick.

  • image1Casual staff

Many people come and go over this period. Young and old, students alike often return home over the holidays to work and seek out casual employment to earn themselves some extra cash.

Employing casual staff means that you often have an influx of fresh blood, all of which require skills and training. This can often be difficult especially when you know they are most likely to resign once the summer is over and head back to their studies and/or full time jobs..

It’s important to ensure you have the right tools the look after the HR responsibilities that come with employing casual staff. Not only do you have to maintain all the correct paperwork, but you need to be able to visualise where you’re going to be able to slot these people into your staff rosters. Many employees request holiday leave over Christmas so it’s imperative you know exactly where to slot your casual staff and when, whilst also ensuring your matching employee abilities with each shift covered.

  • Employee holiday entitlements

For your payroll people, dealing with various public holidays scattered throughout the year is relatively simple to handle. But over the Christmas/New Year period, not only do you have a single public holiday to dish out employee pay entitlements for – within Australia and New Zealand you can have up to 4 public holidays within one week alone!

While most businesses have accounting and payroll systems to look after the numbers, at this time of year there’s a considerable amount of money going out of your business – especially because on the majority of those public holidays (Christmas Day, Boxing Day, New Years and the day after New Year’s Day) many places shut down completely. Hence, less incoming revenue!

You can only imagine the dreaded wage cost figure for that week if you haven’t planned it right!

Get Roster Ready

FINALLY: Celebrate success!

Finally make sure you celebrate with your staff at the end of a long week of hard nights. The holiday period is a busy time for hospitality and it takes a lot out of your team – make sure you roster in a team night out one evening as well!

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