technology

A special blend: Tank Juice and goRoster in the mix together

May, 2016

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When you go to TANK, you’ll get a mind blowing health experience. Not only are they fast, original, and fresh but their menu is packed with delicious nutrients – whether it’s their juices, smoothies, salads or wraps. Tank gives the health-conscious Kiwi an easy way to get their daily dose of vitamins, minerals, and antioxidants.

Tank recently brought goRoster in to help with the management of staff. goRoster enabled the management team to reconstruct their paper-based system to an online format that was quicker and easier to train staff. Plus there is the added bonus of being able to access all important information anytime, anywhere via the digital cloud, without having to download any third-party software. Jess Dempsey, Human Resources Manager of Tank Juice, says that everyone at Tank – from the management team to the staff – absolutely love the new system that goRoster initiated.

“Goroster has transformed the way we manage our staff. With over 60 stores across New Zealand and hundreds of staff to manage, Goroster has allowed us to prepare rosters, communicate with staff and track times. An all in one package, that is simple to use and integrates directly with Payroll.” – Jess Dempsey, Human Resources Manager of Tank Juice.

goRoster has allowed the management staff to have better control so that there aren’t any bombshells at the end of the week. In fact, the mobile app ensures that every team member is on the same page in real time. With goRoster’s online and mobile system, it is easier to stay within your budget, cut down costs and meet targets because you have the ability to forecast expenditures by looking at previous needs.

Jess goes on to say that, “The management team loves the use of goRoster for its simple, cost-effective way of managing staff rosters, time sheets, leave, and communications. goRoster has provided us with visibility of all staff across 60+ stores and allowed for greater management of our teams.” – Jess Dempsey, Human Resources Manager of Tank Juice.

TankWe all know that our staff is our most important resource. With goRoster’s tracking software, you are able to manage your staff wisely and effectively which will increase your bottom line. goRoster takes away the guesswork. You can actually see where things are ineffective and reorganise any areas that are not meeting your business’s needs.

goRoster is proud to be part of Tank’s successful business. To find out how goRoster can benefit your business sign up for our free, no obligation 30 day trial today.

The importance of seamless payroll integration

May, 2016

The importance of effective payroll integration Finding the right rostering software is not an easy task. Every business has its own set of integration requirements, but there seems to be one recurring issue across all businesses we talk to.

Employee payroll can be a time-consuming task.

It takes time and resources, often costing you significant amounts of money if done wrong. It can often slow a business down. The right rostering software can help you eliminate the pain associated with employee payroll.

Rostering in the hospitality and retail industries is dynamic. Shifts can change as well as the location and total number of employees required. Dynamic rostering requires software that can easily plug into your payroll so you don’t have to worry about any inaccuracies.

Simple payroll integration is imperative to the smooth running of your business. goRoster will let you export roster information directly to your chosen payroll software with the simple click of a button, alternatively you can export to Excel if you wish to dive deeper into further analysis.

goRoster integrates with Ace Payroll, MYOB, iPayroll, IMS, SmoothPay and Rocket Payroll. Manage your employee profiles more easily and process payroll with goRoster’s ability to send through all the information required for a seamless pay run.

goroster-logos

Payroll doesn’t have to be a time consuming nightmare. Save time and money by investing in seamless payroll integration.

Watch this space. We have more exciting integrations coming your way in the next few months!

Overstaffed or understaffed? Here are the signs

March, 2016

Understaffed or overstaffed? When it comes to building rosters you want to be as accurate as possible when forecasting future staffing requirements. Time again, we’ve seen rosters being created based on instinct and manager experience.

Negligence can lead to a substantial increase in costs for your business.

Often you’ll hear your employees say, “you just missed the big rush!” only to find later on that your sales figures prove otherwise. Trying to find a happy medium to combat the chance of employees standing around doing nothing, versus being completely rushed off their feet is no easy task.

Here’s a few things to watch out for:

  • Employee burnout

Typically, if you’re understaffed you’ll find your employees are burnt out. Being consistently rushed off their feet will most likely lead them to end up resenting the job.

  • A drop in service levels

Often as a direct result of being burnt out, when you’re understaffed your employees won’t be able to match the activity level happening within your business. Bad service can lead to unhappy customers – and you don’t want that! It’s important to keep your customers happy – they’re your biggest source of revenue.

  • Financial impact

Do you think that if you checked at the end of each day, you would find that the rostered hours of your employees would match the same percentages of activity level each day? It’s important to make sure that you’re optimally scheduling your staff against the variations and fluctuations in demand.

Mistakes are costly. Taking more care in building your rosters will see increases in overall service levels and efficiency. The result? A reduction in labour costs, an increase in customer satisfaction and an increase in overall profit.

Reaching employees on the go

March, 2016

Reaching employees on the go - goRoster

Being more ‘mobile’ these days is essentially a prerequisite for retail and hospitality industries alike. The ability to reach employees ‘on the go’, brings indisputable benefits for both you as a business, and for your employees.

It’s not an easy task getting ahead of your competition. Often it can feel like a constant battle just to keep up with new developing trends within your industry.

goRoster was initially developed for the hospitality industry but has widened its scope to meet the needs of the retail, health and stadia industries. Why? Because all these industries face a similar challenge.

Reaching employees.

TQM - Employee goRosterCreating rosters is a uniquely complex task. Managers need to have a level of certainty that their employees are going to receive their rosters, and acknowledge them in return. With goRoster’s sleek and intuitive design, managers are able to quickly send out employee rosters via SMS or email, and accept back ‘confirmations’ or ‘queries’ regarding their roster. These responses are then automatically logged in goRoster, updating the schedule in real time.

Of the world’s 4 billion mobile phones in use 1.08 billion are smartphones, and a whopping 3.05 billion are SMS enabled. (1)

It is undeniable the effect that mobile devices are having on communication. As a hospitality or retail business, you can’t ask for a more effective method of sending rosters out – when you can simply get one sent straight to the employees pocket.

Placing some of the responsibility back on the employee encourages involvement from both management and staff. With this comes a number of benefits. Not only do employees feel more actively engaged, but they’re given permission to communicate via mediums that play a significant role in their daily lives.

Reaching employees on the go promotes active involvement from both parties, and encourages a shared understanding about the importance of rostering. Stay in front of your competition and get ‘mobile’ now.

 

(1) http://www.digitalbuzzblog.com/2011-mobile-statistics-stats-facts-marketing-infographic/

Still using Excel for your staff rosters?

February, 2016

Still using Excel for your staff rosters?

Spreadsheets are the go-to problem solver for many businesses and can be great for many simple tasks such as cashflow projections, asset lists and purchase orders.

However while it may be an quick and easy fix, in many situations a spreadsheet just doesn’t measure up.  This is especially true when performing business critical tasks such as managing your financial and operational data and when you need multiple users to collaborate on a multi-step process.

This includes your staff rosters!

Many hospitality and retail businesses now realise the important role efficient staff rostering plays in their overall success. Using more effective methods of creating and sharing rosters enables businesses to be more efficient, provide their staff with better information and gain valuable insights into their operating performance.

Here’s a number of reasons why it’s time to move away from Excel.

Spreadsheets don’t support a collaborative workflow

Excel spreadsheets (and even cloud spreadsheet programmes like Google Sheets) can get messy when several contributors are involved and issues can arise such as multiple copies of the same file, security and privacy of information and ensuring a repeated workflow from one user to the next.

Contrast this with the built-in collaborative features of modern cloud based technologies permits interaction from all employees within a defined workflow and streamlines the process from start to finish/

Potential for human error

Here’s a hypothetical situation; Angela from accounts has spent Monday morning setting up a great spreadsheet, formulas and all – only to find the following morning that Jack, the Duty Manager from the previous evening, accidentally deleted one of the her formulas and all the figures for the day are now wrong and staff start turning up for the wrong shifts (or worse, not turning up at all!).

Too much human interaction can lead to increases in potential for error. Spreadsheets place too much dependency on the user’s skill and accuracy.

Record keeping

Whilst Excel does provide a form of record keeping, it isn’t as meticulous or robust as is necessary when attending to important management- or finance-related information.  Modern organisations need to ensure the correctness of all of their information and good change logs /  auditing processes form a part of this.

Visualisation of your data

live-costingWhose eyes don’t glaze over when presented with a multi-page spreadsheet full of tiny rows of numbers? While Excel does support custom charts these require high user skills to master and can be prone to error as well. Better visualisation of your data will lead to being able to make better, more informed decisions.

Tools that are built for a specific purpose will always out-do Excel in presenting relevant information in a useful and meaningful way.  Businesses should always be testing and measuring their key performance indicators and using the best possible tools to visualise that information.

SPECIAL OFFER

goRoster is a simple, easy to use and cost effective online solution which helps you spend less time on paperwork and more time on what’s really important to your business. If you’re ready to get off Excel spreadsheets, we have a special offer: Sign up for a full year’s subscription before March 15th and get two months free. PLUS we have our knowledgeable, friendly team of rostering experts who can help you get up and running quickly! Get started on your free, no obligation trial here.

Looking to boost your business in 2016? Just use the Force!

January, 2016

Looking to boost your business in 2016? Just use the Force!

Now before you assume that this is going to be another generic Star Wars post,  I promise it’s not what you think. I don’t wish to be ridiculed for my inaccuracies about the movies. I’m very much a newbie when it comes to talking anything Star Wars related.

Much to the dismay of many friends and coworkers – I only started watching the Star Wars franchise about six months ago. To be fair, it just didn’t really sound like my kind of movie – but I gave in as I curious to see what the hype was all about. So, I ended up watched them in the recommended chronological order as specified by friends, Episodes IV – VI, and then I – III. All I have left to do now is watch the latest installment which came out in December last year.

Now? I’m most definitely an avid Star Wars fan.

You’re probably wondering about now where I’m going with this.

At the conclusion of Episode VI I thought to myself, “how on earth is this new director going to take on such a massive challenge, and not disappoint the movie’s massive existing fan base?”

In other words, why fix something that already works?

While scrolling through social media leading up to the release of the new movie, I read through a multitude of fan comments saying that they were weary of the direction J.J Abrams may take the movie. After the release, I was pleased to hear the consensus was that he did a pretty good job. I can imagine it would have by no means been an easy task.

This idea can be applied to any area of business we are involved in. Sometimes when new opportunities come about, we often think “I know what I’m doing right now isn’t really the best way. But why change if we seem to be performing okay?”

In business it’s important to face change head on, and not think of it as something negative. Sometimes change can be the very thing you need to set you on the right path. The Star Wars franchise took a leap of faith in bringing on board a new director, and it paid off.

Maybe you’re looking at investing in new software for your business? Maybe you’re looking at integrating new systems to streamline your processes.

My advice? Take the leap and give it a go. It might just pay off.

I got 99 problems but my rosters ain’t one

November, 2015

Untitled design (2)Rostering doesn’t need to be difficult.

Some businesses still so firmly believe that, in order to keep absolute control over their rosters, they must continue to tediously do them by hand and dish them out to employees in those dreadful dated brown envelopes.

Dare I compare it to “snail mail?”

And let’s be honest – it’s more than likely that your local post office has recently had to make staffing cutbacks due to the lack of people using postal services now, as a result of the considerable time it takes for hard copy mail to reach people.

Same principle applies to rostering. Why would you continue with the old way of doing things when the benefits of the new clearly outweigh the old.

We’ve painted this picture in the hope that you will be able to recognise the importance of keeping pace with key developments in the area of employee management. Rostering companies have done the hard work and figured it out for you. They hold the golden ticket to your one way route towards better, more efficient rostering.

We believe  the most important  things to consider are:

  • You need to be online
  • You need to be storing HR and financial data in the cloud
  • You need to be involving your employees in this process

So perhaps it’s time for you to get in the game. Businesses come with a multitude of problems. Highs, lows, and everything in between.

If one area of your businesses isn’t keeping pace with the other, you’ll lose the race.

Why?

Because, just like you, all great hospitality businesses have 99 problems.

But I can tell you now, their rosters ain’t one.

It’s time for your hospitality business to start making the most out of the holiday season!

November, 2015

Facebook Post (9)Work Faster. 

Work Smarter.

This holiday season.

goRoster offers a series of advanced rostering features designed to help you get through the the busy holiday season.

In our previous discussion we mentioned three main areas to focus on when creating rosters:

  1. Remove uncertainty in turnover
  2. HR and payroll responsibilities
  3. Planning ahead

Now let’s explore how goRoster helps to address these issues:.

The Ultimate Shift NotificationIt's time for your hospitality business to start making the most out of the holiday season!

It never fails to surprise , the number of people we see who simply put up with inefficient ways of doing things!

Let’s say you manage the local pub, and you need to tell one of your employees, Luke, that he’s looking after the corporate function on Wednesday evening.

Here’s where the ultimate shift notification comes in handy. Using goRoster, you are able to not only send employees their rosters – but you can send them  individualised messages attached to any specific rostered shift! Now you’re equipped to communicate important information that, in the past,  could only be delivered face to face or over the phone!

The result? Straightforward and efficient delivery of important information – every time.

Your Detailed Financials

Being able to easily avoid and identify budget blowouts is vital to make sure  you’re on the right track. goRoster’s detailed financials section helps hospitality owners and managers to take back full control of their financials.

We arm you with the tools to boost business efficiency using accurate and effective reporting and forecasting. goRoster enables you to drill down to the more finer details of your business to enable better decision making.

Here’s a snapshot of the finer aspects of our detailed financials section. These will really help you to boost your turnover potential this holiday season.

  • Live costing as you build your rosters
  • Record estimates against your actual turnover and see exactly where your discrepancies are!
  • Set up business units to get right down to the nuts and bolts of where you’re cash flow is coming from, and where it’s going out.
  • Implement warnings for when wage cost thresholds are exceeded

The Leave Wizard

CaptureHolidays are such a busy time and hospitality owners often find themselves inundated with leave request forms. Trying to allocate and grant leave to all those employees whilst maintaining  the correct amount of cover, is like trying to complete the world’s hardest jigsaw puzzle.

The leave wizard ensures that planned time off is clearly shown and prevents rostering employees when they are actually on leave. The easy-to -use leave wizard allows you to upload bulk leave dates for an individual employees and also specify what type of leave they are taking (sick, annual, bereavement leave etc ).

 

When it comes to building  a roster, goRoster alerts you that your employee will be on leave – Check it out below.

It's time for your hospitality business to start making the most out of the holiday season!

And More…

goRoster is available to use on your iPad and tablet – Now you have all the benefits of getting those rosters done while out completing those last minute Christmas errands!

So there you have it. Don’t leave yourself unprepared this Holiday Season. And never compromise potential for greater revenue and profit. Reap those rewards. And remember…

Work Faster. 

Work Smarter.

This holiday season.

So, what’s the real reason the Holiday season is considered so difficult for hospitality businesses down under?

November, 2015

Facebook Post (7)With the end of the year nearing, it won’t be long now until most Australian and New Zealand companies begin winding down, planning their summer holidays and organising what they’re going to do over the long break. However, while most people are winding down, hospitality businesses are gearing up for their busiest period of the year.

The ‘silly season’, as it is commonly referred to, involves non-stop christmas functions, large dinner bookings and end of year parties filled with celebration and revelry! With this comes  strong potential for increased revenue in most hospitality businesses. It’s also a time when your staff need to be performing at their best and pulling together as a team to get through the heavy workload.

The best-run hospitality businesses plan out their staff rosters well in advance to cope with the increased demand over Christmas and New Year – here are a number of key factors to help you get your staff planning working like a well-oiled machine and help your business be “Roster Ready” before the rush:

  • Plan your rosters well in advance

Best practice is to give staff as much notice as possible when they are needed to work. Good communication with staff is essential to fill out the rosters based on a regular template and plan a month in advance. You can then increase staffing levels based on known bookings and get a clear structure for the week.

Get off spreadsheets! – these only get you so far when you’re running a busy bar or restaurant and can actually cost you time later on when you’re trying to move shifts around and back-calculating wages

In addition, planning your rosters gives you the advantage of knowing your costs well in advance – and hence the revenue targets for each shift.

  • Deal with Unpredictability

It’s wise to compare revenue figures with those of previous years – this can be a great indicator for how things “might” go – but Christmas is a period where predictability can go out the window.

You won’t know whether people have plans to head out of town for the holidays. Or, maybe someone’s called together a last minute Christmas function and they urgently need a space to fit 50 people on one of the busiest weekends of the year! While most other holidays throughout the year people usually head off over the long weekends to escape the city, Christmas time is a season for increased nights out and spending.

Make sure your staff know when they may be called on at short notice to cope with unpredictable demand. Again, real time communications with staff is a real time saver when you’re an hour away from opening and someone has just called in sick.

  • image1Casual staff

Many people come and go over this period. Young and old, students alike often return home over the holidays to work and seek out casual employment to earn themselves some extra cash.

Employing casual staff means that you often have an influx of fresh blood, all of which require skills and training. This can often be difficult especially when you know they are most likely to resign once the summer is over and head back to their studies and/or full time jobs..

It’s important to ensure you have the right tools the look after the HR responsibilities that come with employing casual staff. Not only do you have to maintain all the correct paperwork, but you need to be able to visualise where you’re going to be able to slot these people into your staff rosters. Many employees request holiday leave over Christmas so it’s imperative you know exactly where to slot your casual staff and when, whilst also ensuring your matching employee abilities with each shift covered.

  • Employee holiday entitlements

For your payroll people, dealing with various public holidays scattered throughout the year is relatively simple to handle. But over the Christmas/New Year period, not only do you have a single public holiday to dish out employee pay entitlements for – within Australia and New Zealand you can have up to 4 public holidays within one week alone!

While most businesses have accounting and payroll systems to look after the numbers, at this time of year there’s a considerable amount of money going out of your business – especially because on the majority of those public holidays (Christmas Day, Boxing Day, New Years and the day after New Year’s Day) many places shut down completely. Hence, less incoming revenue!

You can only imagine the dreaded wage cost figure for that week if you haven’t planned it right!

Get Roster Ready

FINALLY: Celebrate success!

Finally make sure you celebrate with your staff at the end of a long week of hard nights. The holiday period is a busy time for hospitality and it takes a lot out of your team – make sure you roster in a team night out one evening as well!

Why Counting Your Chickens Before They Hatch Is A Good Idea

September, 2015

Counting Your Chickens Before They Hatch“Counting your chickens before they hatch” is an idiom that’s thrown around a lot in day to day conversation. Little do people realise its relevance to business strategy. In a nutshell, it means to ‘plan how you’re going to utilize the good results of something, before those results have actually occurred.’

A University study was done in July this year on the failure rate across multiple business industries and the attributed reasons leading to them failing. The number one cause of failure for 46% of those businesses surveyed, was found to be incompetence as a result of lack of planning. This figure certainly should be ringing some alarm bells. (1)

In the graph below you will notice that 55% of service businesses were still operating after four years. Whilst this isn’t the highest statistic, it certainly sheds some light on how easy it is to steer your business down the wrong avenue if your susceptible to leaving your business ‘planning’ to the last minute.

Any uncertainty about your business should be backed up with data and statistics that help you to define and measure what it is you’re uncertain about. As a result, this enables you to make more accurate decisions; and managerial decision making can then utilise this statistical insight to steer your business in the right direction.

You should be making basic plans in advance all the time. Reviewing and refining them on a regular basis will ensure you are as prepared as possible for future success.

If you haven’t already you should be thinking about investing in business planning software. goRoster gives you access to all your past roster data and financial information in order to help you streamline those important business plans. Check out some of the financial features goRoster has to offer over on the features page. 

(1) Business Failure Rate By Industry – www.statisbrain.com/startup-failure-by-industry
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