turnover

Following these rostering tips will help drive business efficiency

April, 2016

Following these rostering tips will bring you guaranteed business efficienciesA robust rostering system is essential in any hospitality or retail business. Ensuring you have the right number of staff rostered on will keep your customers happy, and your wage cost looking great.

On the contrary, building rosters inefficiently can be a real time-waster. So, how do you get maximum results from your roster?

Here’s five quick tips you can easily incorporate into your rostering practice today. 

Utilize “Role Rostering”

First you need to work out what shifts and roles you need to fill, then costing out this plan against your employee’s hourly wages. Then, simply add the names of those staff member you wish to fill each role. Role rostering is great as is focuses on what’s best for your business. Perhaps there’s a special event in town and you anticipate being busier than usual. You need your senior employees on that can handle the pressure, but always be weary of overstaffing.

Share the top shifts

For wait and restaurant staff, certain shifts are always better than others in terms of stress and potantial for tips. These are the shifts that need the most careful management – you need to share these around fairly to ensure all staff members get their turn.

Automate rostering tasks

The more rostering tasks you automate, the more management time you free up for sorting out issues and, well, managing the business. This is where the benefits of cloud technology come into play. Modern rostering tools can provide costing models at the click of a button and can be updated in real time and sent out to employees via email or SMS.

Enable staff to plan in advance

Everyone has a busy life these days, and the more advance notice staff have of their shifts, the more you reduce unexpected absences and last-minute changes. Focus on automating your rostering system as much as possible so you can advise staff of rosters 4 weeks in advance. This will leave you with happy employees, and allowing them the opportunity to request leave early means there’s no chance of you rostering staff on when they’re not available!

Allow staff to check the roster without calling in

With a cloud-based rostering system, you can prepare the roster from anywhere. You can send a most up-to-date roster  straight to an employees smart phone as an SMS or an email. They can check this and keep it on record – no more calling in to check when their shift starts! The more of your rostering tasks that can be handled in this way, the more time you free up for other tasks.

Using these simple tips will help you implement efficient rostering strategies. If you’re looking for a cloud-based rostering tool that can automatically update employees about shift changes, then send us an email at support@goroster.com and find out what goRoster can do for you!

Overstaffed or understaffed? Here are the signs

March, 2016

Understaffed or overstaffed? When it comes to building rosters you want to be as accurate as possible when forecasting future staffing requirements. Time again, we’ve seen rosters being created based on instinct and manager experience.

Negligence can lead to a substantial increase in costs for your business.

Often you’ll hear your employees say, “you just missed the big rush!” only to find later on that your sales figures prove otherwise. Trying to find a happy medium to combat the chance of employees standing around doing nothing, versus being completely rushed off their feet is no easy task.

Here’s a few things to watch out for:

  • Employee burnout

Typically, if you’re understaffed you’ll find your employees are burnt out. Being consistently rushed off their feet will most likely lead them to end up resenting the job.

  • A drop in service levels

Often as a direct result of being burnt out, when you’re understaffed your employees won’t be able to match the activity level happening within your business. Bad service can lead to unhappy customers – and you don’t want that! It’s important to keep your customers happy – they’re your biggest source of revenue.

  • Financial impact

Do you think that if you checked at the end of each day, you would find that the rostered hours of your employees would match the same percentages of activity level each day? It’s important to make sure that you’re optimally scheduling your staff against the variations and fluctuations in demand.

Mistakes are costly. Taking more care in building your rosters will see increases in overall service levels and efficiency. The result? A reduction in labour costs, an increase in customer satisfaction and an increase in overall profit.

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It’s time for your hospitality business to start making the most out of the holiday season!

November, 2015

Facebook Post (9)Work Faster. 

Work Smarter.

This holiday season.

goRoster offers a series of advanced rostering features designed to help you get through the the busy holiday season.

In our previous discussion we mentioned three main areas to focus on when creating rosters:

  1. Remove uncertainty in turnover
  2. HR and payroll responsibilities
  3. Planning ahead

Now let’s explore how goRoster helps to address these issues:.

The Ultimate Shift NotificationIt's time for your hospitality business to start making the most out of the holiday season!

It never fails to surprise , the number of people we see who simply put up with inefficient ways of doing things!

Let’s say you manage the local pub, and you need to tell one of your employees, Luke, that he’s looking after the corporate function on Wednesday evening.

Here’s where the ultimate shift notification comes in handy. Using goRoster, you are able to not only send employees their rosters – but you can send them  individualised messages attached to any specific rostered shift! Now you’re equipped to communicate important information that, in the past,  could only be delivered face to face or over the phone!

The result? Straightforward and efficient delivery of important information – every time.

Your Detailed Financials

Being able to easily avoid and identify budget blowouts is vital to make sure  you’re on the right track. goRoster’s detailed financials section helps hospitality owners and managers to take back full control of their financials.

We arm you with the tools to boost business efficiency using accurate and effective reporting and forecasting. goRoster enables you to drill down to the more finer details of your business to enable better decision making.

Here’s a snapshot of the finer aspects of our detailed financials section. These will really help you to boost your turnover potential this holiday season.

  • Live costing as you build your rosters
  • Record estimates against your actual turnover and see exactly where your discrepancies are!
  • Set up business units to get right down to the nuts and bolts of where you’re cash flow is coming from, and where it’s going out.
  • Implement warnings for when wage cost thresholds are exceeded

The Leave Wizard

CaptureHolidays are such a busy time and hospitality owners often find themselves inundated with leave request forms. Trying to allocate and grant leave to all those employees whilst maintaining  the correct amount of cover, is like trying to complete the world’s hardest jigsaw puzzle.

The leave wizard ensures that planned time off is clearly shown and prevents rostering employees when they are actually on leave. The easy-to -use leave wizard allows you to upload bulk leave dates for an individual employees and also specify what type of leave they are taking (sick, annual, bereavement leave etc ).

 

When it comes to building  a roster, goRoster alerts you that your employee will be on leave – Check it out below.

It's time for your hospitality business to start making the most out of the holiday season!

And More…

goRoster is available to use on your iPad and tablet – Now you have all the benefits of getting those rosters done while out completing those last minute Christmas errands!

So there you have it. Don’t leave yourself unprepared this Holiday Season. And never compromise potential for greater revenue and profit. Reap those rewards. And remember…

Work Faster. 

Work Smarter.

This holiday season.

4 Key Metrics For Successful Hospitality Businesses – Part 2

August, 2015

Metric #2 – TurnoverMetric #2 - Turnover

Part two in our series on Key metrics for successful Hospitality business: click here if you missed Part 1: Wage Cost.

Turnover – “The total gross sales for a given period”

Experienced Hospitality operators understand that the day to day turnover figure is extremely difficult to predict.

We’ve spoken with thousands of hospitality organisations over the years and have noticed that whilst many operators simply accept the fluctuations and simply try to be reactive to them, the more successful ventures understand that there are huge benefits to developing a discipline and strategy around estimating potential turnover.

When such a strategy is implemented, practiced repeatedly and adjusted accordingly, these businesses are in a great position to make truly educated guesses surrounding their future financial performance. There’s no doubt that this is a somewhat difficult practice to master, however our experience has shown us that the rewards are truly worth it.

Here are some things to consider when your hospitality business is considering its future turnover:

  •  Past performance – what do we normally turnover this time of year?
  • Trends – are we trending consistently up or down against the same period last year?
  • Local Events – what is happening at the local stadium?  And will the local team likely win that rugby game?
  • Changes in competition – are there new operators in our area competing with us?
  • What is the weather forecast – how much do we normally drop in turnover on a wet day to a sunny day?
  • Promotions – Are we offering a two for one deal tonight?
  • General economic conditions – are people feeling confident about spending money
  • Holidays – is there a public holiday?  Is there one coming up that people may save money for?
  • Pricing – has our pricing changed?

live-costingAs you can well imagine, this list can become very extensive.  It’s vital to understand that each individual location will have its own list of influencing factors.

So why not get started building your list?  Once mastered, your hospitality business can only benefit from it!

Employee rostering plays a crucial role in the success of any hospitality business. If you’re interested in more information about how the right tools can help determine your turnover – jump on over to the technology section of the blog.

What your turnover reveals about your hospitality business

April, 2015

What does your turnover reveal about your hospitality business?The hospitality sector is one of the most competitive industries in the world. Some businesses have greater financial backing, greater resources and more effective marketing – however, this sets the stage for an arena of new and exciting trends for the customer.

How much money you make is irrelevant if you aren’t comparing it to the size, locality and purpose of your business. You transpose your turnover against the environmental factors and resources that make up your business. Then, it becomes apparent what your turnover is really reflecting.

Your location

How you maximise and use the proximity of your location with respect to other places and buildings around you helps to shed some light on whether you’re making full use of your location’s potential. There’s an opportunity if you’re close to or surrounded by businesses similar to yours, that all venues can feed off each other: when ones busy, the other can pick up the overflow and vice versa. Maybe you’re situated within a business precinct where the amount of foot traffic is high, meaning people pop into your establishment based on your proximity to their place of work. On the other hand, it may not be buildings that work in your favour – but parks, arenas or sports fields. Your physical environment can help you maximise your profits by generating foot traffic past your place of business.

The size of your business
What does your turnover revel about your hospitality business?

Whether your business is big or small, you need to be spending money relevant to the size of your resources, and subsequently adjusting your desired turnover figures to an attainable goal. Don’t be caught over spending on wages and your variable costs. Keep stock and inventory levels to an appropriate amount. Doing this will help to ensure that your turnover figures aren’t going to be spent on costs that have been miscalculated due to lack of preparation and discipline in keeping these relative to the size of your business.

Your employee management

This is where our area of expertise comes in. Employee costs are quite simple – and too often we see people getting them wrong. It’s quite simple. Get these right and you allow yourself the freedom of not cutting into your turnover each week. Any sensible business owner or director wants to reap as many rewards as possible. Why sabotage them?  Employee costs are the easiest and most manageable of all your business budgets. Keep these tight and never again cut into your hard earned profit…..ever.

 So, what does your turnover reveal about your hospitality business? 

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