The Christmas period is always a hectic time for anyone working in hospitality. With Christmas celebrations and client functions galore, it should be the busiest time of the year for you and your staff. So how do you stay on top of things through the mad rush? Don’t get stressed – get systematic. When things are busy, you need to have tight processes in place to stay in control. Make sure your systems for rostering, ordering stock, customer bookings and payroll are all as str

Everyone makes a plan at some point in their life. Whether it’s for their wedding, family, business – or even just the weekend. Spontaneity is fun when it comes to road trips and skinny dips, but successful businesses need to think about the future and how to work smarter, not harder. “A goal without a plan is just a wish.” – Antoine de Saint-Exupery As a business owner, do you make plans for next week? What about the week after, or the one after that? In the hospitality trad

When it comes to building rosters you want to be as accurate as possible when forecasting future staffing requirements. Time again, we’ve seen rosters being created based on instinct and manager experience. Negligence can lead to a substantial increase in costs for your business. Often you’ll hear your employees say, “you just missed the big rush!” only to find later on that your sales figures prove otherwise. Trying to find a happy medium to combat the chance of employees st

“Success.” Typically defined as: ‘the accomplishment of an aim or purpose.’ (1) Success means a lot of different things to different people. Success may mean wealth, or it may mean happiness. It may mean fame, and for others it may mean power. But can revenue be a true predictor of success? In the business world there is not right or wrong way to define success. It’s merely subjective. It is based on both the personal and  the business goals that you have in place for yoursel

Do you know who an incredible advocate for hard work was? Mary Poppins. Bet you didn’t expect me to bring up that name of an old matriarch like Nanny from a 1960’s Walt Disney movie. But hey, she sure shined in the hard work department! Do you know what else is hard work? Running a business. If you don’t get it right, it can become a right royal pain in the finance department. That catchy tune she sung…what was it? The one about sugar…oh that’s right! “A spoonful of sugar hel

If someone were to ask you what you believed to be the true cost of an employee, do you think you’d be able to answer it? In our experience, most people can’t. The biggest thing standing in the way of those who can’t answer this is their inability to see things long term – they’d rather calculate figures on week to week basis and see that those costs are tracking correctly and align to their targets, rather than looking at the big picture. With the end of the financial year l

You know those nights where your bar is full of people laughing, dancing and generally having a good time, and the contagious atmosphere leaves you and your colleagues enjoying themselves too?  But then morning comes and it’s time to count up the costs vs turnover and you realise that it wasn’t such a great night after all?  Take back control and avoid these financial ‘hangovers’ by tracking actual costs vs. turnover using an automated system that doesn’t leave you with a hea