#business #loyalty #goRoster #marketing #sales #customers

Take a moment to imagine you’ve been given the task of being a mystery shopper for one night. Your job is to go in and assess multiple aspects of a venue: its employees, its food and beverage, the decor, the atmosphere – the works. What is it you think that makes up a memorable experience? There’s a number of things that fit into the psychology of a customer and certain factors that make up their perception of you. Let’s create a short list of things that may become apparent

C – Is for customer service. Are you surprised this is the first point? This is the most crucial ingredient in making certain that your customer leave and give your venue wonderful recommendations! U – Is for utilizing loyalty programmes. These are a great way to create value for customers both old and new. S – Is for starting small. Don’t throw yourself into any new initiative full steam ahead. Start small and once you begin to see successes, begin to expand on these initiat

When it comes to doing business today, a lot of power has been placed back into the hands of the customer, leaving little room for error for businesses. With the increasing prevalence of technology and the inter connectedness of customers with businesses, those working within the service industry have to keep on their toes. Here’s 4 things to make sure you’re doing properly in order to keep your customers loyal! Employee Knowledge/Recommendations Ensure your employees are giv

HURDLE NUMBER TWO:  CUSTOMER LOYALTY Last week was the first entry of a six part blog where we began to discuss six hurdles hospitality managers commonly face. This week we will be delving  into hurdle number two, customer loyalty. Not only is hiring the right staff important, but those who you choose to employ play an integral part in customer loyalty. I’m sure all of us have had at least one memorable experience where a waiter/waitress has given us outstanding service and/o