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Take a moment to imagine you’ve been given the task of being a mystery shopper for one night. Your job is to go in and assess multiple...

C – Is for customer service. Are you surprised this is the first point? This is the most crucial ingredient in making certain that your...

When it comes to doing business today, a lot of power has been placed back into the hands of the customer, leaving little room for error...

HURDLE NUMBER TWO:  CUSTOMER LOYALTY Last week was the first entry of a six part blog where we began to discuss six hurdles hospitality...