When it comes to building rosters you want to be as accurate as possible when forecasting future staffing requirements. Time again, we’ve seen rosters being created based on instinct and manager experience. Negligence can lead to a substantial increase in costs for your business. Often you’ll hear your employees say, “you just missed the big rush!” only to find later on that your sales figures prove otherwise. Trying to find a happy medium to combat the chance of employees st

Metric #4 – Wage Cost vs Turnover The final metric in our series is the Wage Cost vs Turnover which is often expressed as a percentage (the Wage Cost Percentage). Most hospitality operators are aware of this measure and, more often than not do take note of it, although this is more commonly examined after the game has been played. We’ve spoken previously about how important we think it is to examine the Wage Cost Percentage not only after a week has been worked (a lag measure

Metric #3 – Estimates vs Actuals You’ve got your plan in place.  You’ve checked the weather, looked at the odds of the local team smashing the visitors and even dropped into your local competitors and checked their latest offering.  In fact you’ve never been more convinced that an outstanding weekend of massive fiscal success lies ahead. Yet come Monday the anticipation of triumph has waned.  The turnover figures bring you back to earth with a shuddering thump. What went wron

Metric #1 – The Wage Cost The scintillating radiance of one lone figure actually carries enough weight to make a judgement call on whether it’s been a successful week for a hospitality business. The Wage Cost. “A figure that denotes all of the wages a business pays to its employees, as well as the cost of all employee benefits and additional costs. ” (1) There’s a common and somewhat dated business saying “you can’t manage what you can’t measure”. Whilst undoubtedly accurate,