Metric #3 – Estimates vs Actuals You’ve got your plan in place.  You’ve checked the weather, looked at the odds of the local team smashing the visitors and even dropped into your local competitors and checked their latest offering.  In fact you’ve never been more convinced that an outstanding weekend of massive fiscal success lies ahead. Yet come Monday the anticipation of triumph has waned.  The turnover figures bring you back to earth with a shuddering thump. What went wron

Metric #1 – The Wage Cost The scintillating radiance of one lone figure actually carries enough weight to make a judgement call on whether it’s been a successful week for a hospitality business. The Wage Cost. “A figure that denotes all of the wages a business pays to its employees, as well as the cost of all employee benefits and additional costs. ” (1) There’s a common and somewhat dated business saying “you can’t manage what you can’t measure”. Whilst undoubtedly accurate,