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We’ve been in the roster software business for eight years now and have worked with a lot of hospitality businesses in both NZ and Australia. One thing we’ve learnt is that having the right number of employees is crucial to success.
Having too many staff will cut into your profit and leave workers standing around with nothing to do. Staff wages are one of the three largest expenses of a hospitality business and the only one that you can control, so keep a close eye on those costs.
Even more important is to have enough staff, otherwise your team will become stressed from working in an under resourced environment and customers will grow tired of waiting 25 minutes for a latte. That will lead to a bad reputation and, eventually, failure. Understaffing is the most common reason for hospitality businesses going under.
One way to find the right staffing balance for your business is to keep tabs on wages. Being able to see how much is being spent each day, week and month will help you determine whether you have the right number in your team.