The Christmas period is always a busy one for those in the retail and hospitality industries. Staff are working longer hours, later nights and dealing with throngs of people every day. If not managed correctly, this can lead to unhappy and burnt-out staff, which will be a lag on your business and can result in huge costs. Here are three tips to stop staff burnout: Talk to them You and your staff may have different definitions of being ‘overworked’, so it needs to be clearly d

The Christmas period is always a hectic time for anyone working in hospitality. With Christmas celebrations and client functions galore, it should be the busiest time of the year for you and your staff. So how do you stay on top of things through the mad rush? Don’t get stressed – get systematic. When things are busy, you need to have tight processes in place to stay in control. Make sure your systems for rostering, ordering stock, customer bookings and payroll are all as str

Being more ‘mobile’ these days is essentially a prerequisite for retail and hospitality industries alike. The ability to reach employees ‘on the go’, brings indisputable benefits for both you as a business, and for your employees. It’s not an easy task getting ahead of your competition. Often it can feel like a constant battle just to keep up with new developing trends within your industry. goRoster was initially developed for the hospitality industry but has widened its scop

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Part Three Communication Regular “no-shows” can be a pain and are often a direct result of employees misreading or not receiving their rosters. Communication from management must be effective is you’re wanting to eliminate any potential for error or miscommunication. As we have said previously, placing some of the onus back on the employee creates a platform for shared information where everyone is on the same page and everyone knows exactly where they are meant to be and whe

Ever wanted to include a little bit more information on your roster but never knew how? Do you find trying to communicate lots of individualised messages to your employees a logistical nightmare? Hey, it’s okay. We’ve got you covered! When the whole idea of communicating rosters via cloud based rostering came about, we thought that was pretty awesome. But we’ve now gone and taken this one step further for you. When you send a rostered shift out to an employee, you have the op

HURDLE SIX:  COMMUNICATION Technological developments are occurring so often now, that it’s hard to put a plan in place that’s likely to be around for very long. With the development of websites such as Trip Advisor, Dine Out and Facebook, reviews and comments are put out into a world-wide forum every day. As a result, a lot of power has been placed in the hands of the customer, leaving an almost non-existent gap for error within the hospitality industry. Your customers are b

Why communicate? Because an outcome of misinterpretation of rosters is regular “no-shows”. When staff don’t turn up for shifts this puts stress on other staff members as they have to pick up the slack.  It may also require getting a replacement worker to come in on their day off.  This process not only puts pressure on other staff members, it also results in financial losses to the company. According to one of our customer’s calculations, it costs bars approximately $200 per

If you don’t know the score, you don’t know if you’re winning or losing.  Malcolm Watts from Leaf Espresso Brisbane explains how goRoster has assisted his business with getting a handle on staff wage costs. goRoster has had a major impact on the running of our businesses. We have been able to vastly improve the management of our rosters and have removed issues related to staff communication.As a multi-site operator the new dashboard is fantastic, this is where I want to spend