Keeping your staff happy is not only a moral responsibility, but also a business opportunity. Would you return to a place where you’d previously encountered grumpy, rude or unhelpful staff? Probably not. And if you’d had a truly unpleasant service experience, you may even feel compelled to write a bad review about it online. The thing with online reviews is that most people take the time to write one if a) they had an exceptionally awesome experience OR b) they had an exce
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