
Failing to plan is planning to fail
Hospitality is a complex – and often fickle – business. There are so many factors that can affect the need for staff, and therefore the overall turnover of the business. There are far too many to mention, but can include: changes in weather; local events; public holidays; what your competition is doing; what deals are running; and how you’ve marketed the business. Many new customers we meet often focus on the operational side of the business when trying to pre-empt these fact