It’s not until you experience the worst financial upturn that you begin to ask yourselves what you could have done differently. Until you fully understand the impact and role that rostering plays within the financial game, I’m going to take a stab in the dark and say you’re probably cutting yourself short in the profit department. Rostering for a long time has been considered the responsibility of the front line manager, or an on-site coordinator. There are so many things wro

After several years and literally thousands of conversations with hospitality operators we reckon we’ve got a pretty good handle on what it takes to plan and execute efficient staff rosters. We’ve seen so many different systems, methods and approaches to rostering that we could write a book about it. So what do the most efficient operators do that others fail to do when it comes to rosters? Do they publish their rosters earlier? Do they spend hours analysing previous schedule