“Counting your chickens before they hatch” is an idiom that’s thrown around a lot in day to day conversation. Little do people realise...

Metric #4 – Wage Cost vs Turnover The final metric in our series is the Wage Cost vs Turnover which is often expressed as a percentage...

Metric #3 – Estimates vs Actuals You’ve got your plan in place.  You’ve checked the weather, looked at the odds of the local team...

Metric #2 – Turnover Part two in our series on Key metrics for successful Hospitality business: click here if you missed Part 1: Wage...

Metric #1 – The Wage Cost The scintillating radiance of one lone figure actually carries enough weight to make a judgement call on...

The Crab Shack is a popular coastal themed restaurant that opened in Wellington in May 2013, and on the 28th of January of this year,...

#business #decisions #communication #rostering #information #goRoster #planning #management #financial

The Food Truck first hit the road in 2011 with an award-winning NZ TV series that showed viewers how to turn unhealthy junk food into...

Insight is invaluable in any aspect of business. The more you can know about your company and its systems and processes, the more sound...

No one person has the correct algorithm for running a successful and profitable company. Environmental factors, internal factors and...

All of us have had to deal with the concept of ‘preparation’ from the moment we could walk. Whilst the responsibility we had back then...

Success should never be looked at as something that is beyond your reach. Regardless of circumstance or resource. With the correct dose...

It’s not until you experience the worst financial upturn that you begin to ask yourselves what you could have done differently. Until you...

Do you know who an incredible advocate for hard work was? Mary Poppins. Bet you didn’t expect me to bring up that name of an old...

If there was an option to make things easier for yourselves…would you take it? I’d be surprised if anyone actually said no. Especially...

As the owner or director of a business there’s always the fear of uncertainty, and the pain of implementation if ever comes the time...

If someone were to ask you what you believed to be the true cost of an employee, do you think you’d be able to answer it? In our...

No industry is exempt from change. Change is inevitable. It affects everyone within a business, from the CEO and director through to...

Managing employees is no easy task. There’s a significant amount been written about the idea of what is considered best practise and what...

Take a moment to imagine you’ve been given the task of being a mystery shopper for one night. Your job is to go in and assess multiple...